Sales and Service Technician

Job Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.

Responsibilities

• Serve the customer through assessing needs, recommending appropriate products and/or services
• Perform basic vehicle service tasks such as oil changes, tires, and fluids
• Ensure customer satisfaction through thorough and timely completion of services
• Learn all aspects of store operations and flex between front/back shop tasks
• May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
• Learn and perform basic vehicle service tasks
• Learn and operate store systems

Qualifications

• High School Diploma or equivalent
• Valid automobile driver's license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Preferred Qualifications

• 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus