Sales and Service Technician

Job Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Responsibilities

• Serve the Boss through assessing needs, recommending products/services, and resolving issues
• Perform basic vehicle service tasks such as oil changes, tire rotations, fluid checks
• Ensure store operations by opening/closing, managing inventory, and maintaining displays
• Grow and develop career skills, assisting Manager or acting as Manager-On-Duty as needed
• Learn all aspects of store operations and flex between front/back shop tasks

Qualifications

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Preferred Qualifications

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset
• Previous consumer retail sales experience
• Previous automotive experience
• Previous management/supervisory experience