Sales and Service Specialist
About the role
The Sales and Service Specialist is a member of both the commercial and field service staff. The position reports to the Regional Sales Manager and is responsible for increasing sales at existing accounts, identifying new products, services, markets, and customers to pursue. This role also involves servicing accounts to keep equipment operational through repair and maintenance, as well as installing new systems as needed. Regular interactions with customers, prospects, vendors, and colleagues are essential to provide required service and communication aimed at supporting ongoing and new business. The primary focus is within the Southeastern US.
Job Responsibilities
- Sales/Growth Initiatives: Develop short and long-term strategies to sustain ongoing business and hit targets for expected growth. Execute coordinated plans and deliver on targeted growth. Handle all commodities from vegetables, apples, stone fruit, citrus and melons.
- Account Management: Interface with account managers and other key personnel at customer locations to ensure product and service satisfaction. Provide feedback to Decco managers and others to keep team informed of field activities. Maintain proper inventories to facilitate Decco treatments at customer locations.
- Forecasting: Provide forecast by customer and product for ongoing and new business. Must be completed monthly and updated as market shifts occur.
- Commercial/Operational Excellence: Deliver optimum performance on financial and operational metrics such as contribution margin, structural costs, product performance, and equipment functionality. Ensure highest level of customer satisfaction.
- Portfolio & Processing Knowledge: Become an expert on the product portfolio and services offered by Decco. Must develop a strong understanding of the treatment and handling of commodities during postharvest phase.
- Equipment Design/Fabrication: Able to design, construct, maintain, and operate product mixing, handling, and application equipment.
- Problem Solving: Demonstrate ability to diagnose and troubleshoot pumps, motors, control cabinets, and other types of machinery to return to proper working order. Ability to work through various situations to achieve desired results by working with team members, supervisors, and customers.
- Professional Deliverables: Construct documents for presenting to customers, industry personnel, and intercompany partners and leaders. Able to present in a professional manner to individuals or groups. Maintain accurate and detailed records of all sales and service activities for reporting purposes.
Requirements
- Minimum 2 years of experience in repair, maintenance, and operation of machinery
- Computer skills: Word, Excel, PowerPoint, and other MS Office programs
- Hand and power tool skills
- Excellent communication and interpersonal skills
- Experience in building and maintaining customer relationships
- Valid driver’s license
Prior Experience
- Business-to-Business sales experience
- Knowledge of fruit and vegetable postharvest handling practices
- Prior experience in making business presentations
- Knowledge of operating pumping and mixing equipment
- Metal welding and cutting experience
Physical Requirements
Heavy lifting and moving required, ability to complete 90% of job duties while standing, both indoors and outdoors. Long periods of driving.
Location and Travel
Preferably Central Texas
Mainly day trips within assigned territory, with occasional overnight stays and visits to other Regions of US As needed to accomplish goals of the annual plan.
Key Competencies
- CUSTOMER FOCUS: Ability to build strong customer relationships and deliver customer-centric solutions
- RESULTS ORIENTATION: Consistently achieving results, even under tough circumstances. Demonstrates a sense of urgency to meet goals. Pushes the team forward with positive energy for goal accomplishment.
- STRATEGIC MINDSET: Seeing ahead to future possibilities and translating them to breakthrough strategy