Sales and Service Specialist

Duties And Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Qualifications

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Working Conditions

• The employee lifts, pushes, pulls or carries objects
• Uses abdominal and lower back muscles to provide support over time without fatigue
• Effectively lifts and carries heavy loads
• Uses good manual dexterity (hand, hand and arm, two hands)
• Moves arms and legs quickly
• Has excellent stamina
• Sight is required to read reports, data, statistics and information on computer screens

What We Offer

• Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100-120k)
• Best-in-class paid-training program with commission eligibility
• This role requires travel for a mandatory 3‑week regional training class. Travel accommodations will be provided.
• Company-generated leads - no cold calling required!
• Company service vehicle and fuel card provided
• Performance opens doors to elite recognition, trips & events
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it—our Employee Ownership Program lets you share the upside.
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance