Sales and Service Specialist
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations offers a dynamic environment to build a career.
About the Role
The retail Sales and Service Technician (SST) is a unique hybrid role designed as a key pipeline for future career growth within Firestone Complete Auto Care. This position primarily focuses on serving customers by assessing their needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex between customer interaction and basic vehicle service tasks as required.
Responsibilities
- Customer service, sales, and issue resolution (75% of role).
- Basic vehicle service tasks such as oil changes, tire services, and fluid checks (25% of role).
- Store operations, including opening/closing procedures, inventory management, and displays (as needed).
- Growth and career development, with opportunities to assist or act as Manager-On-Duty to support development.
- Learn all aspects of store operations and flex between front and back shop tasks.
Requirements
- High School Diploma or equivalent.
- Valid automobile driver’s license.
- Customer service mindset with a focus on career growth.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Qualifications (Preferred)
- 2-year degree or non-traditional education (e.g., training program completion, certification) demonstrating a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience (a plus).
- Previous management or supervisory experience (a plus).
Benefits
- Medical, Dental, and Vision coverage starting on day 1 for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
Pay
$17.60 - $26.29 per hour.
Our Values
- Professional Development: Resources to help you level up in your career.
- Community Involvement: Commitment to working with and giving back to local communities.
- Integrity & Teamwork: A culture of doing things right, together.
- Free to Be: Encouragement to bring your whole self to work and contribute unique perspectives.
What We Offer
- A supportive and engaging onboarding experience.
- Opportunities for development and growth through training and mentorship.
- Corporate Social Responsibility activities.
- A global, dynamic, and challenging work environment.
- Focus on agility, work/life effectiveness, and long-term well-being.
- An effective and inclusive team.