Sales and Service Specialist

About the role

Bridgestone Retail Operations (BSRO) operates more than 2,200 company-owned stores across North America and employs over 22,000 teammates. This hybrid role serves as a key pipeline for future career growth within Firestone Complete Auto Care. The Sales and Service Technician (SST) is primarily responsible for serving customers by assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and effectively balance customer interaction with basic vehicle service tasks.

Responsibilities

• Customer service, sales, and customer issue resolution — 75%
• Basic vehicle service tasks (oil changes, tires, fluids) — 25%
• Store operations (opening/closing, inventory, displays) — as needed
• May assist the Manager or act as Manager-On-Duty in certain circumstances to support development
• Learn all aspects of store operations and flex between front-of-house and back-shop tasks

Minimum Qualifications

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Preferred Qualifications

• 2-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset
• Previous consumer retail sales experience
• Previous automotive experience (a plus)
• Previous management/supervisory experience (a plus)

Benefits

• Medical, Dental and Vision coverage — starting day 1 for all teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On-demand pay (daily pay) program available