Sales and Service Specialist

About the role

Bridgestone Retail Operations (BSRO) operates more than 2,200 company-owned stores across North America, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. The retail Sales and Service Technician (SST) is a hybrid role designed as a key pipeline for career growth within Firestone Complete Auto Care. This position focuses on serving customers through needs assessment, product/service recommendations, entry-level vehicle services, and ensuring satisfaction via thorough and timely service completion. Successful candidates will learn all aspects of store operations and flex between customer interaction and basic vehicle service tasks.

Responsibilities

• Customer service, sales, and issue resolution: 75%
• Basic vehicle service tasks: oil, tires, fluids — 25%
• Store operations: opening/closing, inventory, displays — as needed
• May assist the Manager or act as Manager-On-Duty in certain circumstances to support development
• Learn all aspects of store operations and flex between front-of-house and back-shop tasks

Minimum Qualifications

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Preferred Qualifications

• 2-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset
• Previous consumer retail sales experience
• Previous automotive experience (a plus)
• Previous management/supervisory experience (a plus)

Benefits

• Medical, Dental and Vision coverage — starting day 1
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On-demand pay (daily pay) program available