Sales and Service Leader - Full Time

Store location: 6501 North Grape Road, Mishawaka, IN 46545, United States. Full-time hourly (non-exempt) position.

Your Role at Sephora

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Responsibilities

• Lead and inspire: Coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance: Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth: Provide ongoing feedback and development to elevate team performance.
• Train and develop: Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: Assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience.

Requirements

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.
• Must meet the required minimum number of weekly shifts/hours (30-40 hrs/week).
• Be available during peak retail operations (nights, weekends, and holidays).
• Punctuality and consistent attendance.

Benefits

• Comprehensive healthcare and wellbeing benefits (eligibility-based).
• Inclusion & Belonging: A beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful rewards and competitive pay.

Pay

$22.00 - $25.50/hr. The actual hourly pay offered depends on relevant qualifications, experience, and other legitimate business factors specific to the position and/or geographic location.