Jobs · Business Development · California

Sales and Service Expert

24 Hour Fitness · Anaheim, CA · 1 mo ago
Business Development$16.9/hrFull-time
We need to output HTML fragment with sections: About Us, Job Summary, Essential Duties & Responsibilities (maybe split into sub-sections? but we can keep as one list), Variable Compensation (maybe Benefits?), ORGANIZATION RELATIONSHIPS, Required Qualifications (Knowledge, Skills & Abilities), Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/ Environmental Condition, Travel Requirement, Benefits, Benefits Summary, Compensation Summary, Functional Group? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need to decide which sections are substantive. We have: - About Us (paragraph) - Job Summary (paragraph) - Essential Duties & Responsibilities (multiple bullet points) - Variable Compensation (paragraph) - ORGANIZATION RELATIONSHIPS (paragraph) - Required Qualifications Knowledge, Skills & Abilities (list) - Minimum Educational Level/Certifications (list) - Work Experience And Qualifications (list) - Physical Demands/ Environmental Condition (list) - Travel Requirement (sentence) - Benefits (paragraph) - Benefits Summary (paragraph) - Compensation Summary (paragraph) - Functional Group (maybe not needed as heading? Could be a short p.) We need to avoid filler like "Pay Range: $16.90 - $16.90" which is a specific pay range (same min and max). That is actual content, so we could include a Pay section. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. Pay is stated: "Pay Range: $16.90 - $16.90". So we should include a Pay section with that info. Schedule? Not explicitly stated besides "Ability to work a varied schedule...". That's not a schedule description; it's a requirement. So we likely don't create a Schedule section. Benefits: there is Benefits paragraph and Benefits Summary and Compensation Summary. So we can have a Benefits section that includes those details. We need to use

    for section headings. Use
    • for any list of duties/requirements/benefits, and

      for prose. Thus we need to decide grouping. Potential sections: - About Us - Job Summary - Responsibilities (Essential Duties & Responsibilities) - Variable Compensation (maybe part of Compensation? Could be under Compensation) - Organization Relationships - Qualifications (could combine Required Qualifications, Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/ Environmental Condition, Travel Requirement) - Benefits - Pay - Functional Group (maybe as a short p under a section? Could be its own heading but it's minor; maybe fold into a p under Qualifications or at end.) We must not create thin sections; prefer few substantive sections. So we can combine many qualification-related items into a "Qualifications" section with sublists? But we need to use

      • for any list. We could have multiple
          inside the section. We need to preserve all substantive information. So we need to include all details. Let's extract content: About Us: "For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!" Job Summary: "The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals." Essential Duties & Responsibilities: there are several bullet-like paragraphs. Let's list them as items. Guest Experience and New Member On-boarding: - Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. - Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. - Ensures all guests are registered through the digital kiosk. - Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. - Effectively and professionally enrolls guests using Company sales techniques and protocol. - Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. - On-boards new members successfully and assist with all member retention activities in order to drive club profitability. - Consistently achieves or exceed personal and team sales goals. Prospecting and Lead Generation: - Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites) - Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone. - Responsible for effectively setting appointments for all leads and potential new business opportunities. - Communicates and promotes local and global marketing campaigns to leads and members. - Manages and follows up on leads/new business by using a Lead Management System. - Executes daily planner to track and plan for successful lead management and selling activities. - Consistently achieve or exceed personal productivity goals. Member Experience: - Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. - Ensures members receive a friendly greeting/check-in and prompt attention to their needs. - Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content. - Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate. - Provides a clean, friendly, well-maintained club to members and guests and - Helps new members become comfortable in the club. Variable Compensation: "Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions." ORGANIZATION RELATIONSHIPS: "Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports." Required Qualifications Knowledge, Skills & Abilities: List: - In-depth knowledge and experience with sales practices and techniques. - General understanding of Fitness Industry. - Ability to work with computers. - Strong interpersonal communication skills. - Strong customer service skills. - Independent, self-starter with strong organizational skills. - Ability to work as part of a team. - Ability to operate Point of Sale (POS) System. - Knowledge of Membership System software preferred. Minimum Educational Level/Certifications: - High School Diploma or GED. - Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment). - Bachelor's degree preferred. Work Experience And Qualifications: - Prior experience in fitness or retail industry preferred. - 1-2 years of experience in service sales preferred. Physical Demands/ Environmental Condition: - Ability to work in club office; move about club floors and rooms - Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures - Ability to communicate telephonically with members - Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system - While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts - Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required - Able to work in a loud environment Travel Requirement: - Minimum travel may be required for training purpose and lead generation. Benefits: "At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually." Benefits Summary: "24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership." Compensation Summary: "All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90" Functional Group: "Sales" We need to avoid duplication: Benefits and Benefits Summary and Compensation Summary overlap; we need to preserve all info but can combine into a Benefits section that includes all details. However we must not lose any specifics. We'll include all details in prose or lists. We need to avoid filler like "commensurate with experience" etc. Not present. We need to not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated, Benefits is stated, Schedule not explicitly stated as a section (though there is schedule requirement). So we will include Pay and Benefits sections. We should not create a Schedule section. Now decide on sections: - About Us - Job Summary - Responsibilities - Variable Compensation (maybe combine with Compensation Summary? But Variable Compensation is about commission plans; Compensation Summary includes other benefits. Could combine into a "Compensation and Benefits" section? But we have separate Benefits section. Might be okay to have Variable Compensation as a subsection under Compensation? But instruction: prefer few substantive sections over many thin ones. So we could combine Variable Compensation, Compensation Summary, and Benefits into a "Compensation and Benefits" section. However we need to use

          for section headings; we could have one heading "Compensation and Benefits".

Similar jobs