Sales and Service Expert

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse the job posting. First, remove boilerplate: "FULL-TIME Part-time LOCATION 8876 Navajo Road San Diego CA 92119" maybe location line. Also "About Us" etc. We need to keep substantive info: About Us paragraph, Job Summary, Essential Duties & Responsibilities (with subpoints), Variable Compensation, ORGANIZATION RELATIONSHIPS, Required Qualifications (Knowledge, Skills & Abilities, Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/ Environmental Condition, Travel Requirement), Benefits, Benefits Summary, Compensation Summary, Functional Group maybe. We need to map to sections: About the role (maybe Job Summary), Responsibilities (Essential Duties & Responsibilities), Requirements (maybe Required Qualifications?), Qualifications (maybe Minimum Educational Level/Certifications?), Skills (Knowledge, Skills & Abilities), Benefits, Pay, Schedule. We must not repeat job title. No Job ID. We need to include only sections with real content. Pay: we have "Pay Range: $17.75 - $17.75" which is a specific number (same min and max). That's real content, so include Pay section. Schedule: we have "Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required" and maybe "Variable Compensation" but schedule is about work schedule. So we can include Schedule section with that info. Benefits: we have Benefits paragraph and Benefits Summary and Compensation Summary. We'll combine into Benefits section. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive info, not invent or summarize away detail. So we need to keep details like bullet points. We need to format duties as list items. The posting has many duties with sentences. We'll convert each bullet-like sentence into

• . Might be many; we need to preserve all. We need to avoid duplication: there are repeated lines like "Consistently achieve or exceed personal and team sales goals." appears twice? Actually appears in Guest Experience and New Member On-boarding and also in Prospecting and Lead Generation. We'll keep both occurrences? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So we should deduplicate identical lines. We'll need to detect duplicates. Let's extract content. First, About Us paragraph: "For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!" Job Summary: "The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals." Essential Duties & Responsibilities: It has subheadings: Guest Experience and New Member On-boarding, Prospecting and Lead Generation, Member Experience. We need to list duties under each maybe as list items. Let's extract each duty sentence. Guest Experience and New Member On-boarding: - Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. - Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. - Ensures all guests are registered through the digital kiosk. - Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. - Effectively and professionally enrolls guests using Company sales techniques and protocol. - Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. - On-boards new members successfully and assist with all member retention activities in order to drive club profitability. - Consistently achieves or exceed personal and team sales goals. Prospecting and Lead Generation: - Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites) - Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone. - Responsible for effectively setting appointments for all leads and potential new business opportunities. - Communicates and promotes local and global marketing campaigns to leads and members. - Manages and follows up on leads/new business by using a Lead Management System. - Executes daily planner to track and plan for successful lead management and selling activities. - Consistently achieve or exceed personal productivity goals. Member Experience: - Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. - Ensures members receive a friendly greeting/check-in and prompt attention to their needs. - Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content. - Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate. - Provides a clean, friendly, well-maintained club to members and guests and - Helps new members become comfortable in the club. Note there is a fragment: "Provides a clean, friendly, well-maintained club to members and guests and" seems incomplete; but we keep as is. Variable Compensation: "Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions." ORGANIZATION RELATIONSHIPS: - Reports to the Sales and Service Manager. - Communicates and interacts with club members, prospective members and outside/third party vendors. - This position does not have any direct reports. Required Qualifications Knowledge, Skills & Abilities: List: - In-depth knowledge and experience with sales practices and techniques. - General understanding of Fitness Industry. - Ability to work with computers. - Strong interpersonal communication skills. - Strong customer service skills. - Independent, self-starter with strong organizational skills. - Ability to work as part of a team. - Ability to operate Point of Sale (POS) System. - Knowledge of Membership System software preferred. Minimum Educational Level/Certifications: - High School Diploma or GED. - Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment). - Bachelor's degree preferred. Work Experience And Qualifications: - Prior experience in fitness or retail industry preferred. - 1-2 years of experience in service sales preferred. Physical Demands/ Environmental Condition: - Ability to work in club office; move about club floors and rooms - Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures - Ability to communicate telephonically with members - Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system - While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts - Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required - Able to work in a loud environment Travel Requirement: - Minimum travel may be required for training purpose and lead generation. Benefits: At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually. Benefits Summary: 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary: All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $17.75 - $17.75 Functional Group: Sales We need to decide sections. Potential sections: - About the role (maybe combine About Us and Job Summary? Could be separate: About the role could be Job Summary. About Us could be maybe not needed? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. About the role likely includes Job Summary and maybe About Us? But About Us is about company, not role. Could still be included under About the role? Might be okay. But we need to avoid filler. We'll include About the role with Job Summary (maybe also include About Us as part of role context). We'll keep it concise but preserve all info. Responsibilities: Essential Duties & Responsibilities (list). Requirements: maybe combine Required Qualifications Knowledge, Skills & Abilities? Actually Requirements could be the qualifications needed (education, experience). Qualifications could be similar. Skills could be knowledge, skills & abilities. But we need to avoid thin sections. Let's think: we have several categories: Knowledge, Skills & Abilities (skills), Minimum Educational Level/Certifications (qualifications), Work Experience And Qualifications (experience), Physical Demands/Environmental Condition (maybe schedule? but schedule separate), Travel Requirement (maybe schedule). We could create sections: Requirements (education & certifications), Qualifications (experience), Skills (knowledge, skills & abilities). But we might end up with many thin sections. The instruction: Prefer a few substantive sections over many thin ones. So we could combine into one "Requirements" section that includes education, certifications, experience, physical demands, travel. And another "Skills" section for knowledge, skills & abilities. Or combine all into Requirements. But we need to follow the headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use those as needed. We have content for: - About the role: Job Summary + About Us (maybe). - Responsibilities: Essential Duties & Responsibilities. - Requirements: Minimum Educational Level/Certifications + Work Experience And Qualifications + Physical Demands/Environmental Condition + Travel Requirement? Could be. - Qualifications: maybe not needed if we put everything in Requirements. But we could use Qualifications for Knowledge, Skills & Abilities? Actually that is skills.