Sales and Service Expert

About the role

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Essential Duties & Responsibilities

• Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
• Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
• Ensures all guests are registered through the digital kiosk.
• Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
• Effectively and professionally enrolls guests using Company sales techniques and protocol.
• Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
• On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
• Consistently achieves or exceeds personal and team sales goals.
• Obtains leads externally from within the community using company provided tools/programs.
• Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
• Responsible for effectively setting appointments for all leads and potential new business opportunities.
• Communicates and promotes local and global marketing campaigns to leads and members.
• Manages and follows up on leads/new business by using a Lead Management System.
• Executes daily planner to track and plan for successful lead management and selling activities.
• Consistently achieve or exceed personal productivity goals.
• PARTNER WITH SALES AND SERVICE MANAGER TO PROVIDE A BEST-IN-CATEGORY, MEMBER CENTRIC EXPERIENCE THAT STRENGTHENS MEMBER RELATIONSHIPS AND BUILDS MEMBER RETENTION.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serves as a resource for their questions or concerns, and puts them in touch with the right 24 Hour Fitness resources as appropriate.
• HELPS NEW MEMBERS BECOME COMFORTABLE IN THE CLUB.

Required Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.
• High School Diploma or GED.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
• Bachelor's degree preferred.
• Prior experience in fitness or retail industry preferred.
• 1-2 years of experience in service sales preferred.

Physical Demands/Environmental Conditions

• Regularly exposed to moving mechanical parts.
• Communicate telephonically with members.
• Access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system.
• Work in club office; move about club floors and rooms.
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
• Work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required.
• Able to work in a loud environment.

Travel Requirement

• Minimum travel may be required for training purpose and lead generation.