Sales and Service Expert

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym—we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Responsibilities

• Guest Experience and New Member On-boarding
  • Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
  • Tours potential members through the club and describes the facility, equipment, services, and amenities that directly tie back to their individual fitness needs and goals.
  • Ensures all guests are registered through the digital kiosk.
  • Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
  • Effectively and professionally enrolls guests using Company sales techniques and protocol.
  • Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
  • On-boards new members successfully and assists with all member retention activities in order to drive club profitability.
  • Consistently achieves or exceeds personal and team sales goals.
• Prospecting and Lead Generation
  • Obtains leads externally from within the community using company provided tools/programs (e.g., Community outreach/Local Promotions, Corporate Sales on-sites).
  • Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
  • Responsible for effectively setting appointments for all leads and potential new business opportunities.
  • Communicates and promotes local and global marketing campaigns to leads and members.
  • Manages and follows up on leads/new business by using a Lead Management System.
  • Executes daily planner to track and plan for successful lead management and selling activities.
  • Consistently achieves or exceeds personal productivity goals.
• Member Experience
  • Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
  • Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
  • Engages members with various fitness offerings including personal training, group exercise classes, and 24GO digital content.
  • Maintains name relationships with members and serves as a resource for their questions or concerns, connecting them with the right 24 Hour Fitness resources as appropriate.
  • Provides a clean, friendly, well-maintained club to members and guests.
  • Helps new members become comfortable in the club.

Qualifications

• Knowledge, Skills & Abilities
  • In-depth knowledge and experience with sales practices and techniques.
  • General understanding of the Fitness Industry.
  • Ability to work with computers.
  • Strong interpersonal communication skills.
  • Strong customer service skills.
  • Independent, self-starter with strong organizational skills.
  • Ability to work as part of a team.
  • Ability to operate Point of Sale (POS) System.
  • Knowledge of Membership System software preferred.
• Minimum Educational Level/Certifications
  • High School Diploma or GED.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
  • Bachelor's degree preferred.
• Work Experience And Qualifications
  • Prior experience in fitness or retail industry preferred.
  • 1-2 years of experience in service sales preferred.

Physical Demands / Environmental Conditions

• Ability to work in club office; move about club floors and rooms.
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures.
• Ability to communicate telephonically with members.
• Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer database or email system.
• While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts.
• Able to work in a loud environment.
• Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required.

Travel Requirement

Minimum travel may be required for training purposes and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401k with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups for community events both in-person and virtually.

Pay

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.