Sales and Service Expert

About the role

The Sales and Service Expert (SSE) at 24 Hour Fitness is responsible for delivering a compelling sales and service experience to guests and members. This role focuses on building relationships, translating the value of fitness products and services, and driving member acquisition and retention.

Responsibilities

• Executes the CARE sales model with each guest, relating how 24 Hour Fitness's products/services meet their fitness needs.
• Tours potential members through the club, describing its facilities, equipment, services, and amenities.
• Enrolls guests using Company sales techniques and protocols, adhering to specific Membership Agreement Procedures (MAP).
• Effectively and professionally enrolls members and assists with member retention activities to enhance club profitability.
• Obtains leads externally and internally, generating new business through member promotions, referrals, and lead management systems.
• Manages and follows up on leads/new business opportunities, communicating and promoting local and global marketing campaigns.
• Partners with the Sales and Service Manager to provide a member-centric experience, ensuring members feel welcomed and supported.
• Maintains a clean, friendly, well-maintained club environment, helping new members feel comfortable.
• Eligible for variable compensation based on performance in 24 Hour Fitness's commission plans.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers.
• Strong interpersonal and customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Knowledge of Membership System software preferred.
• High School Diploma or GED, with CPR and AED certification from an approved organization.
• Bachelor's degree preferred.
• Prior experience in fitness or retail industry preferred.
• One to two years of experience in service sales preferred.

Physical Demands/Environmental Conditions

• Regularly exposed to moving mechanical parts.
• Communicates telephonically with members.
• Accesses and operates company computer systems including document preparation, data entry, and report reading.
• Works in a loud environment.
• May require minimum travel for training and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• A free gym membership.
• Discounts on products and personal training.
• Variety of Employee Resource Groups.

Pay Range

$16.00 - $16.00

Functional Group

Sales