Sales and Service Expert
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
Key sections:
- About Us (maybe "About Us" is a heading? Not in list but could be used as a section heading? The list includes "About the role". But we have "About Us". Could we treat as "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. "About Us" could be considered "About the role"? Actually "About Us" is about company. Could be considered "About the role"? Not exactly. But we could still include an
About Us
if we think it's allowed? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples, not exclusive. So we can use other headings as needed, but they gave examples. Safer to stick to those examples. However we have "About Us" content that is substantive. Could we put it under a heading like "About the role"? That would be inaccurate. Better to use "About Us" as heading; it's still an h3. The instruction didn't forbid other headings, just gave examples. So we can use "About Us". Similarly "Job Summary" could be a heading? Not in list but could be used. But we might combine Job Summary into "About the role" or "Responsibilities"? The Job Summary is a prose description of role. Could be placed under About the role
. That seems appropriate.
We need sections: About the role (maybe includes Job Summary and About Us?), Responsibilities (Essential Duties & Responsibilities), Requirements (Required Qualifications, Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/Environmental Condition, Travel Requirement), Skills (maybe part of Required Qualifications), Benefits (Benefits, Benefits Summary, Compensation Summary), Pay (Pay Range), Schedule (maybe not present). The posting includes "Variable Compensation" but not explicit pay range? Actually there is "Pay Range: $16.90 - $16.90". That's a specific pay range (same min and max). So we should include Pay section with that.
Schedule: Not explicitly given. There's "Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required". That's schedule info. Could be placed under Schedule section. But we need to check if we should create Schedule section only if posting actually states them. It does state schedule requirements. So we can include Schedule.
Benefits: There's a Benefits section with description, plus Benefits Summary, Compensation Summary. So we include Benefits.
We need to avoid duplication. Also need to remove boilerplate like Disclaimer, etc.
We need to preserve all substantive information.
Let's extract content.
First, location line: "FULL-TIME Part-time LOCATION 2520 Somersville Road Antioch CA 94509-4409". This is metadata; we can fold into a short
maybe. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So location is minor metadata; we can include a
with location and employment type.
Now "About Us" paragraph: "For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!"
Then "Job Summary": "The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals."
Then "Essential Duties & Responsibilities" with subsections: Guest Experience and New Member On-boarding, Prospecting and Lead Generation, Member Experience. Each contains bullet-like sentences but not formatted as list. We need to convert to
- . We'll need to parse each duty as separate list items.
Let's extract each duty:
Guest Experience and New Member On-boarding:
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
- Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceed personal and team sales goals.
Prospecting and Lead Generation:
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieve or exceed personal productivity goals.
Member Experience:
- Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, well-maintained club to members and guests and
- Helps new members become comfortable in the club.
Note there is a fragment: "Provides a clean, friendly, well-maintained club to members and guests and" seems incomplete; but we keep as is.
Now "Variable Compensation": "Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions."
That's about compensation; could be part of Pay or Benefits. We'll include in Pay section maybe.
"ORGANIZATION RELATIONSHIPS": "Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports."
That's more about reporting; could be part of Responsibilities or maybe a separate section but we can fold into Responsibilities as a bullet.
"Required Qualifications Knowledge, Skills & Abilities": list:
- In-depth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, self-starter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.
"Minimum Educational Level/Certifications":
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
- Bachelor's degree preferred.
"Work Experience And Qualifications":
- Prior experience in fitness or retail industry preferred.
- 1-2 years of experience in service sales preferred.
"Physical Demands/ Environmental Condition":
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
- Ability to communicate telephonically with members
- Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
- While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
- Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Able to work in a loud environment
"Travel Requirement":
- Minimum travel may be required for training purpose and lead generation.
Now Benefits section:
"Benefits At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually."
Note there is a typo: "Benefits At 24". We'll keep as is.
"Benefits Summary": "24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership."
"Compensation Summary": "All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Key sections: - About Us (maybe "About Us" is a heading? Not in list but could be used as a section heading? The list includes "About the role". But we have "About Us". Could we treat as "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. "About Us" could be considered "About the role"? Actually "About Us" is about company. Could be considered "About the role"? Not exactly. But we could still include an
About Us
if we think it's allowed? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples, not exclusive. So we can use other headings as needed, but they gave examples. Safer to stick to those examples. However we have "About Us" content that is substantive. Could we put it under a heading like "About the role"? That would be inaccurate. Better to use "About Us" as heading; it's still an h3. The instruction didn't forbid other headings, just gave examples. So we can use "About Us". Similarly "Job Summary" could be a heading? Not in list but could be used. But we might combine Job Summary into "About the role" or "Responsibilities"? The Job Summary is a prose description of role. Could be placed under About the role
. That seems appropriate.
We need sections: About the role (maybe includes Job Summary and About Us?), Responsibilities (Essential Duties & Responsibilities), Requirements (Required Qualifications, Minimum Educational Level/Certifications, Work Experience And Qualifications, Physical Demands/Environmental Condition, Travel Requirement), Skills (maybe part of Required Qualifications), Benefits (Benefits, Benefits Summary, Compensation Summary), Pay (Pay Range), Schedule (maybe not present). The posting includes "Variable Compensation" but not explicit pay range? Actually there is "Pay Range: $16.90 - $16.90". That's a specific pay range (same min and max). So we should include Pay section with that.
Schedule: Not explicitly given. There's "Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required". That's schedule info. Could be placed under Schedule section. But we need to check if we should create Schedule section only if posting actually states them. It does state schedule requirements. So we can include Schedule.
Benefits: There's a Benefits section with description, plus Benefits Summary, Compensation Summary. So we include Benefits.
We need to avoid duplication. Also need to remove boilerplate like Disclaimer, etc.
We need to preserve all substantive information.
Let's extract content.
First, location line: "FULL-TIME Part-time LOCATION 2520 Somersville Road Antioch CA 94509-4409". This is metadata; we can fold into a short
maybe. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So location is minor metadata; we can include a
with location and employment type. Now "About Us" paragraph: "For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!" Then "Job Summary": "The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals." Then "Essential Duties & Responsibilities" with subsections: Guest Experience and New Member On-boarding, Prospecting and Lead Generation, Member Experience. Each contains bullet-like sentences but not formatted as list. We need to convert to
- . We'll need to parse each duty as separate list items. Let's extract each duty: Guest Experience and New Member On-boarding: - Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs. - Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. - Ensures all guests are registered through the digital kiosk. - Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. - Effectively and professionally enrolls guests using Company sales techniques and protocol. - Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. - On-boards new members successfully and assist with all member retention activities in order to drive club profitability. - Consistently achieves or exceed personal and team sales goals. Prospecting and Lead Generation: - Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites) - Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone. - Responsible for effectively setting appointments for all leads and potential new business opportunities. - Communicates and promotes local and global marketing campaigns to leads and members. - Manages and follows up on leads/new business by using a Lead Management System. - Executes daily planner to track and plan for successful lead management and selling activities. - Consistently achieve or exceed personal productivity goals. Member Experience: - Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention. - Ensures members receive a friendly greeting/check-in and prompt attention to their needs. - Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content. - Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate. - Provides a clean, friendly, well-maintained club to members and guests and - Helps new members become comfortable in the club. Note there is a fragment: "Provides a clean, friendly, well-maintained club to members and guests and" seems incomplete; but we keep as is. Now "Variable Compensation": "Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions." That's about compensation; could be part of Pay or Benefits. We'll include in Pay section maybe. "ORGANIZATION RELATIONSHIPS": "Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports." That's more about reporting; could be part of Responsibilities or maybe a separate section but we can fold into Responsibilities as a bullet. "Required Qualifications Knowledge, Skills & Abilities": list: - In-depth knowledge and experience with sales practices and techniques. - General understanding of Fitness Industry. - Ability to work with computers. - Strong interpersonal communication skills. - Strong customer service skills. - Independent, self-starter with strong organizational skills. - Ability to work as part of a team. - Ability to operate Point of Sale (POS) System. - Knowledge of Membership System software preferred. "Minimum Educational Level/Certifications": - High School Diploma or GED. - Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment). - Bachelor's degree preferred. "Work Experience And Qualifications": - Prior experience in fitness or retail industry preferred. - 1-2 years of experience in service sales preferred. "Physical Demands/ Environmental Condition": - Ability to work in club office; move about club floors and rooms - Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures - Ability to communicate telephonically with members - Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system - While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts - Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required - Able to work in a loud environment "Travel Requirement": - Minimum travel may be required for training purpose and lead generation. Now Benefits section: "Benefits At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually." Note there is a typo: "Benefits At 24". We'll keep as is. "Benefits Summary": "24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership." "Compensation Summary": "All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90