Sales and Service Engineer

Position Summary

This position combines advanced technical expertise with strong customer-facing communication skills to support field installations, system calibrations, troubleshooting, and the growth of service-related revenue. The role also provides critical support to the sales organization by addressing technical inquiries, preparing quotations, and delivering responsive customer service to ensure high levels of client satisfaction and operational efficiency.

Responsibilities

• Perform extensive field service on complex instrumentation and airflow measurement systems, including start-up, checkout, calibration, repair, and system modification.
• Conduct and document testing of products and systems, often requiring improvised procedures, test apparatus, and troubleshooting techniques to identify and resolve malfunctions.
• Interpret limited documentation including schematics, rough sketches, diagrams, layouts, and verbal instructions, applying comprehensive knowledge of airflow system theory and principles.
• Utilize standard and specialized test equipment such as manometers, DVMs, signal generators, and airflow measurement apparatus.
• Recommend system or design modifications where documentation is incomplete or improvements are identified.
• Prepare service reports, test results, charts, and recommendations for internal engineering and management teams.
• Provide on-site technical support to customers and coordinate with engineering, manufacturing, and sales teams as needed.
• Travel extensively to customer sites to support installations, commissioning, troubleshooting, calibration, and service activities.
• Provide technical phone and email support to customers and sales representatives regarding product selection, applications, troubleshooting, and service needs.
• Support inside sales activities by assisting with technical evaluations, product recommendations, quotations, and proposal input.
• Help identify service opportunities, including calibrations, preventive maintenance, upgrades, and aftermarket support.
• Document customer interactions and technical findings to support sales follow-up, CRM updates, and internal coordination.
• Assist with internal sales and service initiatives focused on improving responsiveness, customer engagement, and service revenue growth, consistent with Air Monitor’s inside sales and service strategy.

Qualifications

• Strong working knowledge of electronics, instrumentation, and airflow measurement systems.
• Proven ability to perform component-level troubleshooting of electronic systems using the proper tools and equipment with proficiency.
• Ability to analyze technical problems, develop practical solutions, and communicate findings clearly.
• Fluency and history with safe working practices and related OSHA requirements.
• Strong verbal and written communication skills for customer interaction and internal documentation.
• Comfortable working independently in the field and collaboratively with internal teams.
• Basic computer literacy, including documentation and reporting tools.

Other duties as assigned.

Qualifications

• Strong working knowledge of electronics, instrumentation, and airflow measurement systems.
• Proven ability to perform component-level troubleshooting of electronic systems using the proper tools and equipment with proficiency.
• Ability to analyze technical problems, develop practical solutions, and communicate findings clearly.
• Fluency and history with safe working practices and related OSHA requirements.
• Strong verbal and written communication skills for customer interaction and internal documentation.
• Comfortable working independently in the field and collaboratively with internal teams.
• Basic computer literacy, including documentation and reporting tools.

Commitment To People And Planet

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.

Pay Transparency

We are committed to pay transparency and equitable compensation practices. The compensation range for this position is $85,000 - $110,000 depending on factors such as experience, skills, qualifications, and location. In addition to base compensation, this role includes a comprehensive benefit package which may include health insurance, retirement plans, paid time off, and other benefits.