Sales and Service Banker Hempstead, NY

The Difference You Make

• Serve as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals
• Provide tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud
• Proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools
• Collaborate with team members to drive branch sales targets and contribute to the overall success of the bank
• Meet the financial needs of the customer to include transactional, servicing, and product
• Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions
• Collaborate with team members and partners to achieve branch goals and drive overall performance
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service
• Foster customer loyalty by addressing concerns and providing timely resolutions
• Engage customers with digital platforms to enhance customer interactions and educate them on self-service options
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels
• Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency
• Handle cash and maintain accurate cash drawer balances
• Assist with custodianship, audits, and other operational tasks
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense
• Time allocated to each core responsibility may vary depending on the branch needs
• Responsibilities may extend to supporting nearby branch locations based on business necessity

What You Bring

Education

• High school diploma or GED - Required
• Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications

• 12+ Months Experience selling products and/or services - Required
• OR 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required
• OR 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required
• AND 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required
• AND 6+ Months Cash handling experience - Required
• Established relationship-building skills with a focus on customer experience and loyalty
• Excellent customer service skills and a passion for helping others
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs
• Experience in cross-selling products and services
• Ability to work collaboratively in a team-oriented environment
• Excellent communication, consultative and influence skills both verbal and written
• Ability to display a credible, trustworthy, and professional image at all times
• Proficient in using digital tools and technology to enhance customer engagement
• Ability to follow directions, policies, and procedures
• Ability to identify and escalate concerns of risk to appropriate channels
• Understands the necessity and value of accuracy and attention to detail
• Ability to work in a fast-paced environment and manage multiple priorities
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
• Experience in Microsoft Office products

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay

Minimum Base Pay Range: $34,500.00 USD Maximum $53,000.00 USD