Sales and Service Banker, Franklin Ave, Hartford, CT
Santander · Hartford, CT · 1 mo ago
Customer Service$35k/yrFull-time
We need to output only HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
- Intro: "Country: United States of America It Starts Here: Santander is a global leader..." This is about the company. Could be "About the role" or maybe "About Santander". The instruction: use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
- Intro: "Country: United States of America It Starts Here: Santander is a global leader..." This is about the company. Could be "About the role" or maybe "About Santander". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and then paragraph describing the role and company.
- Then "The Difference You Make: The Sales and Service Banker serves as a trusted advisor..." This is responsibilities. So we can have Responsibilities
and then list bullet points.
- Then "What You Bring:" includes requirements, qualifications, skills. We need to separate into sections: Requirements, Qualifications, Skills maybe. The posting lists Education, Qualifications (multiple OR/AND), then "Established relationship-building skills..." etc. Those are skills. Also "It Would Be Nice For You To Have:" maybe additional preferred qualifications.
We need to preserve all substantive info, not invent.
We need to include Pay section because base pay range is given.
Benefits: they mention "We Value Your Impact: ... benefits are designed..." and link to Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com). That's benefits info. So we can include Benefits section.
Schedule: Not explicitly stated except "Ability to work branch hours, which can include weekends and evenings." That's schedule info. So we can include Schedule section.
We must not include sections with placeholder like "commensurate with experience". Not present.
We must not include duplicated lines.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft.
First, maybe a short paragraph for metadata like country? Could fold into About the role paragraph.
We'll produce:
About the role
Responsibilities
and then list bullet points. - Then "What You Bring:" includes requirements, qualifications, skills. We need to separate into sections: Requirements, Qualifications, Skills maybe. The posting lists Education, Qualifications (multiple OR/AND), then "Established relationship-building skills..." etc. Those are skills. Also "It Would Be Nice For You To Have:" maybe additional preferred qualifications. We need to preserve all substantive info, not invent. We need to include Pay section because base pay range is given. Benefits: they mention "We Value Your Impact: ... benefits are designed..." and link to Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com). That's benefits info. So we can include Benefits section. Schedule: Not explicitly stated except "Ability to work branch hours, which can include weekends and evenings." That's schedule info. So we can include Schedule section. We must not include sections with placeholder like "commensurate with experience". Not present. We must not include duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Let's craft. First, maybe a short paragraph for metadata like country? Could fold into About the role paragraph. We'll produce:About the role
Country: United States of America. Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology‑driven organization. The Sales and Service Banker serves as a trusted advisor to customers, focusing on building strong, long‑lasting relationships by understanding their financial needs and goals, providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud.
But note we already have responsibilities separate; maybe About the role just includes company overview. Then Responsibilities: list bullet points. We need to extract responsibilities bullet points from the text: From "The Difference You Make:" paragraph and following sentences: - Serve as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. - Provide tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. - Proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. - Collaborate with team members to drive branch sales targets and contribute to the overall success of the bank. - Responsible for meeting the financial needs of the customer to include transactional, servicing, and product. - Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals. - Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. - Collaborate with team members and partners to achieve branch goals and drive overall performance. - Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. - Foster customer loyalty by addressing concerns and providing timely resolutions. - Engage customers with digital platforms to enhance customer interactions and educate them on self-service options. - Communicate clearly and effectively with customers in person, over the phone, or through digital channels. - Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency. - Handle cash and maintain accurate cash drawer balances. - Assist with custodianship, audits, and other operational tasks. - Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. - Time allocated to each core responsibility may vary depending on the branch needs. - Responsibilities may extend to supporting nearby branch locations based on business necessity. We need to avoid duplication: some sentences repeat similar ideas (e.g., "Develop and maintain strong relationships..." similar to earlier). But we must preserve all substantive information; we can keep them as separate bullet points even if similar. However we should avoid duplicated lines exactly identical. There may be near duplicates but not exact. We'll keep. Now Requirements/Education etc. From "What You Bring:": - Education: High school diploma or GED - Required - Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred - Qualifications: 12+ Months Experience selling products and/or services - Required. (OR) 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR) 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND) 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND) 6+ Months Cash handling experience - Required. - Established relationship-building skills with a focus on customer experience and loyalty. - Excellent customer service skills and a passion for helping others. - Ability to learn and apply sales techniques to recommend products and services that meet customer needs. - Experience in cross-selling products and services. - Ability to work collaboratively in a team-oriented environment. - Excellent communication, consultative and influence skills both verbal and written. - Ability to display a credible, trustworthy, and professional image at all times. - Proficient in using digital tools and technology to enhance customer engagement. - Ability to follow directions, policies, and procedures. - Ability to identify and escalate concerns of risk to appropriate channels. - Understands the necessity and value of accuracy and attention to detail. - Ability to work in a fast-paced environment and manage multiple priorities. - Computer proficiency and basic math skills. - Ability to work branch hours, which can include weekends and evenings. - Certifications: No Certifications listed for this job. - It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. - Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. We need to split into Requirements, Qualifications, Skills perhaps. But the instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have Requirements (education), Qualifications (experience requirements), Skills (soft skills), maybe also include Work Authorization as part of Requirements? Could be part of Requirements. We need to avoid thin sections; but we have enough content. Let's decide: - Requirements: Education (HS diploma/GED required; Bachelor's preferred) and Work Authorization (must be legally authorized to work in US full-time without sponsorship). Also maybe Certifications: none listed. - Qualifications: The detailed experience requirements (12+ months selling, OR 6+ months retail banking sales, OR 6+ months Santander experience with endorsement, AND 6+ months customer service, AND 6+ months cash handling). We'll list as bullet points. - Skills: The list of relationship-building skills, customer service, sales techniques, cross-selling, teamwork, communication, professional image, digital tools, follow procedures, risk escalation, accuracy, fast-paced, computer proficiency, basic math, ability to work branch hours (including weekends/evenings). Also "It Would Be Nice For You To Have": established work history, experience in Microsoft Office products. Could be considered preferred skills. We'll include those under Skills. Now Benefits: paragraph about benefits and link. Pay: base pay range. Schedule: ability to work branch hours, which can include weekends and evenings. Now we need to ensure we don't repeat info unnecessarily. For schedule we already mentioned ability to work branch hours in Skills; but we can still have Schedule section with that info. It's okay if repeated? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Repeating is okay as long as we don't omit. However we should avoid duplication of identical lines; but repeating same sentence in two sections is not identical lines? It's same sentence but appears twice; might be considered duplication. Better to keep schedule info only in Schedule section and not duplicate in Skills. But the skills list includes ability to work branch hours; we could keep it there but also schedule. To avoid duplication, maybe we remove it from Skills and keep only in Schedule. However the skills list also includes many other items; we can keep schedule separate. Let's extract schedule sentence: "Ability to work branch hours, which can include weekends and evenings." We'll put that under Schedule. Thus Skills section will not include that sentence. Now Benefits: "We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)". We'll make a paragraph. Now Pay: "The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $34,500.00 USD Maximum: $53,000.00 USD". We'll put that. Now we need to ensure we don't include boilerplate like EEO statement, Working Conditions, Employer Rights, What To Do Next, etc. Remove those. Also remove "Risk Culture", "EEO Statement", "Working Conditions", "Employer Rights", "What To Do Next". Also remove "It Would Be Nice For You To Have:" we already incorporated into Skills (maybe as preferred). We'll keep that content. Now let's craft HTML. We'll start withAbout the role
...
ThenResponsibilities
- with
- each.
Then
Requirements
- maybe for education and work auth.
Then
Qualifications
- for experience requirements.
Then
Skills
- for skills list.
Then
Benefits
...
ThenPay
...
ThenSchedule
Ability to work branch hours, which can include weekends and evenings.
Check that we haven't missed any substantive info: The "It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products." We'll include those under Skills as bullet points. Also "Certifications: No Certifications listed for this job." Could be included under Requirements maybe as a note. We'll add a bullet under Requirements: "No specific certifications required." Now