Sales and Service Banker, Bay Ridge, NY

About the role

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Responsibilities

• Act as a trusted advisor to customers, building strong, long-lasting relationships by understanding their financial needs and goals.
• Provide tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud.
• Proactively engage with customers to assist with financial needs, process teller transactions, identify cross-sell opportunities, resolve issues, and educate them on digital banking tools.
• Collaborate with team members to drive branch sales targets and contribute to the overall success of the bank.
• Meet customer financial needs including transactional, servicing, and product support.
• Identify opportunities to grow banking relationships through branch activities such as calls, transactions, account support, portfolio management, and partner referrals.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Ensure an elevated customer experience by delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers with digital platforms to enhance interactions and educate them on self-service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Perform teller transactions including deposits, withdrawals, and transfers while ensuring accuracy and efficiency.
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Time allocated to each core responsibility may vary depending on branch needs.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma, GED, or equivalent work experience – Required
• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred
• 12+ months experience selling products and/or services – Required
• OR 6+ months experience in retail banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results – Required
• OR 6+ months demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role with District Executive, District Operations Manager and Region President endorsement of performance – Required
• 6+ months customer service experience within a high volume, fast paced and constantly changing environment – Required
• 6+ months cash handling experience – Required

Qualifications

• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Understands the necessity and value of accuracy and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Pay

The base pay range for this position is $34,500.00 USD to $53,000.00 USD annually. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.