Jobs · Rhode Island

Sales and Service Banker, Barrington, RI

Santander US · Barrington, RI · 1 mo ago
$35k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro about Santander, then "The Difference You Make" describing role. Then "Responsibilities" (the bullet list after that). Then "What You Bring To perform this job successfully..." includes requirements, qualifications, skills. Then "Certifications" (none). Then "It Would Be Nice For You To Have" (nice-to-have). Then "Work Authorization & Sponsorship". Then "What Else You Need To Know" includes pay range. Then "We Value Your Impact" benefits. Then "Risk Culture", "EEO Statement", "Working Conditions", "Employer Rights", "What To Do Next". We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we should drop EEO Statement, Risk Culture maybe? Risk Culture is not boilerplate but maybe considered boilerplate? It's a statement about risk culture; could be considered generic but it's specific to Santander. However guidelines: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Risk Culture is not EEO, but could be considered boilerplate? It's a statement about risk culture; might be okay to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we keep Risk Culture unless it's considered legal boilerplate. It's a statement about risk culture, not exactly legal. Might keep. But we also need to include sections only when posting has real, specific content. We have pay range: Minimum Base Pay Range: $34,500.00 USD Maximum $53,000.00 USD. So we need a Pay section. Benefits: "We Value Your Impact Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)". That's benefits info but vague. It mentions benefits but no specifics. According to rule: never create Benefits section unless posting actually states them. It does state benefits exist but not specifics. It says "Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)". That's a reference. Might be considered stating benefits exist but not detail. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits exist, but not details. Might be okay to include Benefits section with that statement? However they said prefer a few substantive sections over many thin ones. Benefits section would be thin (just a link). Might be better to omit Benefits section because it's not substantive. But we have Pay range, so include Pay. Schedule: Not mentioned. So no Schedule. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for section headings. We should not repeat job title as heading. The page already shows it. So we can start with About the role (intro). Then Responsibilities (list). Then Requirements (education). Then Qualifications (experience requirements). Then Skills (list of skills). Then Pay (range). Possibly also Work Authorization? Could be part of Requirements? But we have a specific section "Work Authorization & Sponsorship". Not in allowed headings list; but we could fold into Requirements or Qualifications? The instruction: Use headings only from that list; we cannot create other headings. So we must incorporate that info into existing sections, maybe under Requirements or Qualifications. Similarly "It Would Be Nice For You To Have" (nice-to-have) could go under Skills or Qualifications as "Preferred". "Certifications No Certifications listed for this job." - we can drop as no content. We need to preserve all substantive information. So we need to include work authorization statement somewhere. Could be under Requirements as a note. We must not include duplicated lines. Need to parse responsibilities list: It's a paragraph with many sentences separated by periods. We need to turn into
  • for any list of duties/requirements/benefits. So we should extract each duty as a list item. Let's extract responsibilities from after "The Difference You Make The Sales and Service Banker serves as a trusted advisor..." Actually the responsibilities start after that description? The text: "The Difference You Make The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank. Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.Collaborate with team members and partners to achieve branch goals and drive overall performance.Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.Foster customer loyalty by addressing concerns and providing timely resolutions.Engage customers with digital platforms to enhance customer interactions and educate them on self-service options.Communicate clearly and effectively with customers in person, over the phone, or through digital channels.Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.Handle cash and maintain accurate cash drawer balances.Assist with custodianship, audits, and other operational tasks.Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.Time allocated to each core responsibility may vary depending on the branch needs.Responsibilities may extend to supporting nearby branch locations based on business necessity." We need to split into sensible list items. Could break at each sentence. Let's produce list items: - Serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. - Provide tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. - Proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. - Collaborate with team members to drive branch sales targets and contribute to the overall success of the bank. - Responsible for meeting the financial needs of the customer to include transactional, servicing, and product. - Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals. - Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. - Collaborate with team members and partners to achieve branch goals and drive overall performance. - Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. - Foster customer loyalty by addressing concerns and providing timely resolutions. - Engage customers with digital platforms to enhance customer interactions and educate them on self-service options. - Communicate clearly and effectively with customers in person, over the phone, or through digital channels. - Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency. - Handle cash and maintain accurate cash drawer balances. - Assist with custodianship, audits, and other operational tasks. - Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. - Note that time allocated to each core responsibility may vary depending on branch needs. - Responsibilities may extend to supporting nearby branch locations based on business necessity. That's many items; okay. Now Requirements: Education: High school diploma, GED: or equivalent - Required. Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. We can put under Requirements heading. Qualifications: The block after "What You Bring To perform this job successfully..." includes many bullet-like statements. We need to extract qualifications (experience requirements). Let's parse: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school diploma, GED: or equivalent - RequiredBachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred Qualifications 12+ Months Experience selling products and/or services - Required. (OR) 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR) 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND) 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND) 6+ Months Cash handling experience - Required. Established relationship-building skills with a focus on customer experience and loyalty.Excellent customer service skills and a passion for helping others.Ability to learn and apply sales techniques to recommend products and services that meet customer needs.Experience in cross-selling products and services.Ability to work collaboratively in a team-oriented environment.Excellent communication, consultative and influence skills both verbal and written.Ability to display a credible, trustworthy, and professional image at all times.Proficient in using digital tools and technology to enhance customer engagement.Ability to follow directions, policies, and procedures.Ability to identify and escalate concerns of risk to appropriate channels.Understands the necessity and value of accuracy and attention to detail.Ability to work in a fast-paced environment and manage multiple priorities.Computer proficiency and basic math skills.Ability to work branch hours, which can include weekends and evenings." Then "Certifications No Certifications listed for this job." Then "It Would Be Nice For You To Have Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.Experience in Microsoft Office products." Then "Work Authorization & Sponsorship Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment." Then "What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Minimum Base Pay Range: $34,500.00 USD Maximum $53,000.00 USD" Then "We Value Your Impact Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)" Then other boilerplate. We need to include Pay section with the range. We need to include Skills section: list of skills from the qualifications block (the many ability statements). We'll extract those as list items. We also need to include Qualifications section: maybe the experience requirements (the 12+ months etc). We'll separate Qualifications (experience) and Skills (abilities). The heading list includes Qualifications and Skills. Thus: - About the role: intro

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