Sales and Service Associate

About the role

As a Sales and Service Associate, you will handle routine financial transactions, provide tailored solutions to meet customers’ financial needs, and resolve account-related issues. You will serve as the primary customer contact for new account openings, account maintenance, and problem resolution while promoting the bank’s products and services.

Responsibilities

• Serve as the primary customer contact for new account openings, account maintenance requests, and problem resolutions.
• Receive checks and cash for deposits, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and place holds on accounts for uncollected funds.
• Cash checks and process withdrawals after verifying signatures and customer balances.
• Receive and process mortgage, consumer loan, and other payments, ensuring they match balances due.
• Check night depository bags and record proper information on the bank’s forms.
• Maintain security of all cash and negotiable items, balance cash drawer at the end of each shift, and report discrepancies to a supervisor.
• Promote and offer solutions for retail bank products and services, including checking, savings, money markets, certificates of deposit, debit cards, online/mobile banking, and consumer loans.
• Introduce other financial products and services to customers, including HELOC loans, IRAs, mortgage referrals, investment services, and treasury management services.
• Participate in branch and bank sales, service, and product training meetings.
• Maintain confidentiality and security of sensitive information.
• Adhere to corporate policies, federal and state regulations, and laws, including those related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC.
• Complete mandatory annual compliance training.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent.
• 1+ years of public contact or sales experience.
• Above-average PC and technology skills, including proficiency in Microsoft Office products.
• Ability to use applicable software and branch automation systems.
• Excellent interpersonal and verbal communication skills, with the ability to resolve customer concerns positively.
• Strong organizational skills, attention to detail, and aptitude for basic math, including account opening and maintenance activities.
• Familiarity with federal and state banking regulations, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.
• Knowledge of bank products and services to identify and assist with customer needs.
• Stay updated on changes in policies and procedures related to retail and consumer lending products.
• Successful completion of in-house training programs within one year of accepting the position.

Preferred Qualifications

• College degree in a related field.
• Financial industry experience.

About HomeTrust Bank

Founded in 1926, HomeTrust Bank is a North Carolina-chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia.

Work Environment & Physical Requirements

• Operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, and fax machines.
• Requires specific vision abilities, including close and distance vision, and the ability to adjust focus.
• Physical activities include reaching, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Frequent communication is required to exchange accurate information with others.
• May need to move around the office to attend meetings or access files and equipment.
• Up to 25% business travel depending on business needs.