Sales and Service Associate

About the role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Sustaining an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Requirements

• Required Knowledge, Skills & Abilities:
  • Demonstrate authenticity, sincerity, and open-mindedness; you show up as yourself and act with integrity.
  • Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
  • Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
  • Possess a strong service mentality and a desire to deliver exceptional member experiences.
  • Minimum of 1 year of experience in retail or fitness sales.
  • CPR and AED certification required within 60 days of employment.
• Availability: Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
• Travel Requirement: Minimum travel may be required for training purpose and lead generation.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Skills

Passion for fitness, strong interpersonal skills, ability to build trust, and excellent customer service.

Benefits

• Comprehensive benefits including health coverage, paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training.
• Employee Resource Groups for community events both in-person and virtually.

Pay

$17.13 - $17.13 per hour