Sales and Service Associate

About the role

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Essential Duties & Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Ensuring a friendly greeting/check-in and prompt attention to members' needs to foster a sense of belonging.

Qualifications

• Knowledge, Skills & Abilities:
  • Demonstrate authenticity, sincerity, and open-mindedness; show up as yourself and act with integrity.
  • Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
  • Strive to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
  • Embrace challenges and view setbacks as opportunities to learn and grow.
  • Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Required Experience:
  • Minimum of 1 year of experience in retail or fitness sales.
• Required Certifications:
  • CPR and AED certification required within 60 days of employment.
• Availability:
  • Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401k with match for qualifying positions.
• A free gym membership.
• Discounts on products and personal training.
• Variety of Employee Resource Groups for community events both in-person and virtually.