Sales and Service Associate

About the role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust-based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Sustaining an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
• Supporting the first impression members have when they walk in, ensuring a friendly greeting/check-in and prompt attention to their needs.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Qualifications

• Knowledgeable about fitness and customer service.
• Self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strives to excel and consistently meet or exceed goals, maintaining a positive, can-do attitude.
• Embraces challenges and views setbacks as opportunities to learn and grow.

Skills

• Strong interpersonal skills.
• Ability to build trust and rapport with members.
• Customer service orientation.

Benefits

At 24 Hour Fitness, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Pay

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90 FUNCTIONAL GROUP Service