Sales and Production Associate

Responsibilities

• Aid in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Assist with store operations.
• Serve all customers in a courteous and efficient manner.
• Handle all donations with care and donors with respect and courtesy.
• Maintain merchandise as directed, ensuring proper categories and colorization.
• Ensure the store is sufficiently stocked and “ragged out” according to the “Arc Command Rag out Calendar.”
• Assist in cleaning and general maintenance of store property.
• Report theft, customer complaints, injuries, and unsafe conditions to management.
• Maintain a clean and clutter-free work area.
• Be well-versed in and comply with the Guide to Thrift Store & Donation Center Operations manual.
• Support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing professional conduct, work habits, and supervision (as directed).
• Perform cashier/sales floor duties, including cash handling, security standards, and merchandise restocking.
• Sort, price, stock, and “rag out” showcase merchandise and other areas as directed.
• Restock fitting room merchandise back to racks in proper category and color code.
• Answer telephone calls in an efficient, friendly, and professional manner.
• Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality, and condition of each piece.
• Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category, and color order.
• Straighten and maintain the clothing racks of the departments as assigned.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Sort, clean, and process saleable miscellaneous merchandise donations daily.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Sort, clean, and process saleable footwear, handbags, and accessory donations daily.
• Sort, clean, and process saleable linen items daily as required.
• Sort, clean, and process saleable books, records, and toys donations daily.
• Sort, clean, and test all electrical and furniture donations as required.
• Complete furniture tickets and record required information assigning a fair market price for each furniture item.
• Mark down furniture items on the sales floor in accordance with policy.
• Sort, clean, and process saleable domestic items donations daily.
• Accept donations in accordance with standard policies while providing courteous, respectful service to the donor.
• Able to lift 100 pounds.

Qualifications

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
• Excellent customer service skills.
• Ability to understand and follow directions.
• Ability to stand for long periods of time.
• Ability to lift 50 pounds.