Sales and Marketing Director (Family Ambassador)

Join Silverado Calabasas, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

About the role

We’re hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.

Responsibilities

• Lead census growth efforts as part of the Community Leadership team
• Assess prospective residents and align them with appropriate Silverado services
• Manage follow-up, relationship-building, and data tracking
• Generate referrals through market analysis and outreach
• Represent Silverado’s mission through public relations and community engagement
• Serve as Manager-On-Duty, trainer, and supervisor as needed

Requirements

• 3–5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Preferred: healthcare or dementia care experience; clinical background a plus
• Bachelor’s degree preferred, negotiation skills a bonus
• Demonstrates strong verbal and written communication skills across diverse audiences
• Flexible schedule, including weekends
• Active role: walking, bending, lifting (up to 25 lbs.)
• Must be comfortable with animals and neurodegenerative conditions
• Valid driver’s license and clean driving record required

Benefits

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Pet Insurance, Auto and Home Insurance and Discount Programs

Pay

Anticipated pay range $100,000—$110,000 USD

Schedule

Tuesday - Saturday