Sales and Management Intern
Sales and Guest Service
Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
Answer questions regarding the store and its merchandise. Recommend, select, and help locate or obtain merchandise based on Guest needs and desires. Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience. Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management. Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area. Help Guests try on or fit merchandise. Check out and bag purchases. Prepare merchandise for alterations. Knowledgeable of all exchange and return procedures for Guests. Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
Place Special Orders or call other stores to find desired merchandise. Maintain and build good Guest relationships to develop a client based business. Develop and maintain knowledge of Buckle’s customer service expectations in order to meet the needs of every Guest.
Maintain and build good Guest relationships to develop a client based business. Develop and maintain knowledge of Buckle’s customer service expectations in order to meet the needs of every Guest.
Recruiting, Training and Development
Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend. Maintain a positive attitude at all times creating a positive floor culture.
Visual Merchandise Management
Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn. Stay current on product range. Work with other Teammates and Guests to identify product improvements, new product ideas and new product feedback. Ensure sales floor is consistently sized and new freight is appropriately displayed.
Operations
Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Open and close cash registers, use magnetic card readers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Follow all Loss Prevention guidelines, including daily bag and purse checks. Develop and maintain knowledge of Point of Sale (“POS”) procedures. Understand and execute all policies regarding payments, exchanges and Loss Prevention practices. Perform merchandising tasks, such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers.
Consistently maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement. Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns. Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
Internship
Complete Teammate Orientation, Beginning Leadership, and Recruiting, Interviewing and Hiring sections of the Buckle Management Manual. Provide weekly reports and progress updates to the Area Manager and District Manager. Develop an understanding of Buckle’s products, sales presentation and merchandising process. Put knowledge into action by managing a product category – set sales goals, educate teammates and track your own results. Lead and motivate the team by tracking the specific department or company tool through Performance Tracker. Examples include: Build a Specific Denim Brand, Tops, Accessories, Shoes, Buckle Card, Activewear, Outerwear, Swimwear. Actively participate monthly in conference calls. Take ownership and responsibility for all required assignments within the Internship. Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.