Sales and Management Intern

Sales and Guest Service

• Greet Guests with a friendly, engaging attitude
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Showcase product utilizing product knowledge and sales education
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
• Help Guests try on or fit merchandise
• Check out and bag purchases
• Prepare merchandise for alterations
• Knowledgeable of all exchange and return procedures for Guests
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Place Special Orders or call other stores to find desired merchandise
• Develop and maintain good Guest relationships to develop a client-based business
• Develop and maintain knowledge of Buckle’s customer service expectations in order to meet the needs of every Guest
• Maintain and build good Guest relationships to develop a client-based business
• Meet or exceed performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect

Recruiting, Training, and Development

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
• Maintain a positive attitude at all times creating a positive floor culture
• Visual Merchandise Management
• Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn
• Stay current on product range
• Work with other Teammates and Guests to identify product improvements, new product ideas and new product feedback
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Operations
• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Open and close cash registers, use magnetic card readers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Understand and execute all policies regarding payments, exchanges and Loss Prevention practices
• Perform merchandising tasks, such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers
• Consistently maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner

Internship Duties

• Complete Teammate Orientation, Beginning Leadership, and Recruiting, Interviewing and Hiring sections of the Buckle Management Manual
• Provide weekly reports and progress updates to the Area Manager and District Manager
• Develop an understanding of Buckle’s products, sales presentation and merchandising process
• Put knowledge into action by managing a product category – set sales goals, educate teammates and track your own results
• Develop recruiting, merchandising and leadership skills
• Actively participate monthly in conference calls
• Take ownership and responsibility for all required assignments within the Internship
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
• Special projects and other duties as assigned