Sales and Guest Experience Associate

Sales and Guest Experience Associate

We're searching for a Guest Care Associate with a strong sales background, ready to bring concierge-level hospitality and a strategic approach to growing our business through service, product, and experience-based sales.

Why You’ll Thrive with Us

• Sell in Style – Use your sales expertise to connect clients with the perfect services and home care, all while surrounded by beauty, creativity, and inspiration.
• A Front-Row Seat to Fashion & Beauty – Be immersed in one of the most dynamic industries while contributing directly to our success.
• High-Energy, Team-Centric Culture – We’re known for our vibrant atmosphere and supportive environment.
• Growth-Minded & Goal-Oriented – Your success is our success. We provide mentorship, performance incentives, and clear growth pathways.
• Perks You’ll Love – Flexible scheduling, complimentary hair services, exclusive discounts, and professional development are just the beginning.

What You’ll Do

• Be a Brand Ambassador – You’re the first and last impression. Greet every guest with warmth, ensure they feel seen, heard, and valued—and guide them through a seamless experience.
• Drive Sales Through Service – Confidently recommend services, rebooking options, and products based on client needs and goals. Upsell and cross-sell with intention and authenticity.
• Manage the Front Line – Schedule appointments, handle check-ins and check-outs, and own daily operations with precision and efficiency.
• Track and Achieve Goals – Monitor salon KPIs, contribute to team performance metrics, and celebrate wins.
• Maintain a Luxury Environment – Ensure the space reflects our high standards—clean, organized, and welcoming.
• Collaborate with the Team – Support stylists, anticipate needs, and keep the guest flow smooth and joyful.

Who You Are

• Sales-Savvy & Driven – You have proven sales skills and a passion for achieving goals while building meaningful client relationships.
• Naturally Charismatic – Your warm, engaging personality makes you magnetic to guests and teammates alike.
• Detail-Oriented & Proactive – You anticipate what’s needed before being asked and take pride in getting things done right.
• Confident Multitasker – You handle people, systems, and salon tasks simultaneously—with grace.
• Stylish & Beauty-Inspired – You stay current with trends and love being part of a space that empowers confidence and creativity.

Bonus if you have experience in luxury retail, hospitality, or salon/spa environments with a track record of meeting or exceeding sales targets.

Perks & Compensation

• $17–18/hour + Sales-Driven Bonuses – Quarterly incentives tied to team and individual performance.
• Training & Coaching – On-site training and mentorship to sharpen your sales and service skills.
• Aflac Insurance Options – Your wellness matters to us.
• Complimentary Hair Services – Look and feel your best, always.
• Flexible Scheduling – Part-time or full-time options available (20–40 hours/week).
• Location – On-site in beautiful Cambridge, MA.

Job Type

Part-time

Benefits

• Employee discount
• Paid time off