Sales and Education Associate

Key Responsibilities

• Boutique Customer Experience:
  • Driving to meet and exceed daily sales goals.
  • Providing an exceptional and consistent customer experience.
  • Maintaining awareness of all store promotions.
  • Capturing customer emails to grow future business.
  • Answering all customer inquiries and sharing product information.
• Boutique Visual Standards And Operational Excellence:
  • Assisting with completion of boutique opening and closing checklists.
  • Maintaining company brand standards by ensuring a neat, clean, and organized sales floor, cash wrap, and back room.
  • Executing all visual directives and schematics to ensure the floor is set properly and timely.
  • Remaining conscience of all loss prevention procedures and shrink activities.
• Field Sales And Education:
  • Conducting scheduled in-store selling and education shifts at assigned locations as needed.
  • Building relationships with store leadership and beauty advisors.
  • Educating associates on Pixi product benefits, routines, and selling strategies.
  • Supporting customers alongside store teams to drive conversion and basket growth.
  • Ensuring merchandising standards, tester hygiene, and signage accuracy.
  • Capturing and escalating execution issues with clear documentation.
  • Submitting visit recap with photos and actions within 24 hours.
  • Participating in a weekly one-on-one touch base call with your manager to review store activity, escalate issues, and align on priorities.
• Customer Care:
  • Assisting and responding to the needs of customers promptly via different and changing platforms.
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Establishing long-term relationships with customers, offering personalized world-class service and recommendations.
  • Solving customer pain-points and challenges, seeing each interaction as an opportunity to create a lasting customer relationship and build brand loyalty.
  • Anticipating the future needs of the customer by proactively recommending other products that would make a positive impact in their life.
  • Retaining a high level of knowledge and familiarity with Pixi and POP products, regimens, prices, product specifications, policies, and more to communicate efficiently to customer resulting in a high customer satisfaction rating.
  • Diligently tracking and communicating customer issues, waitlists, concerns, and recommendations.
  • Providing feedback on the efficiency of the customer service process to internal team.
  • Embodying and articulating Pixi Beauty’s brand values within all customer interactions.
  • All other responsibilities as assigned.