Sales and Design Consultant (part-time)

About the role

Ernesta is looking for an experienced part-time Sales and Design Consultant (Design Assistant) to join the Retail team in our retail showroom located in Birmingham, MI. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer followup and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, Adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Requirements

• 2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
• Passionate about interior design and home décor. You stay up to date on home décor trends.
• Delights in communicating and building trust with customers, self-motivated, curious, empathetic, and great at listening
• Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suite, etc.
• Great time management and organizational skills with high level of accountability
• Able to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.

Qualifications

• This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours.

Nice to have

• Experience with design tools and spatial planning
• BA or experience working in a creative field, interior design, art history, architecture, etc.

Benefits

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Pay

The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.