Sales and Design Consultant (part-time)

About the role

Erected in Charlotte, NC, Ernesta aims to revolutionize the rug industry by offering custom rugs that are both stylish and affordable. The company's mission is to make high-quality custom design accessible to everyone, aiming to capture a significant share of the multi-billion-dollar global rug market.

About Ernesta

Ernesta is driven by a team of passionate individuals who are dedicated to creating delightful and simple solutions for customers. They believe that more soft surfaces can lead to happier homes and are committed to expanding the market for custom rugs.

Responsibilities

• Set the industry standard for customer experience and sales
• Drive sales through customer follow-up and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
• Provide customers a high-quality and personalized experience through multiple channels - in person, chat, text, email, video, phone
• Advise customers on floor plan layout, material selection, and custom rug measurements
• Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more
• Surprise and delight customers - exceed their expectations - create memorable experiences
• Learn innovative technologies to help customers visualize their space i.e CAD modeling, Adobe, 3D rendering, etc.
• Maintain feedback loops to improve internal processes

Qualifications

• 2+ years of experience in a consumer-facing role
• 2+ years of direct consumer sales and/or account management experience is required
• Must be able to work Saturdays, Sundays, Mondays, and Tuesdays
• Passionate about interior design and home décor
• You stay up to date on home décor trends
• Delights in communicating and building trust with customers, self-motivated, curious, empathetic, and great at listening
• Solutions-oriented with sound judgment, business sense, and high integrity
• Willingness to provide creative solutions and wear many hats
• High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc.
• Great time management and organizational skills with high level of accountability
• Able to establish and improve processes
• Excited to establish and build feedback loops within the organization and across business units

Requirements

• Experience with design tools and spatial planning
• BA or experience working in a creative field, interior design, art history, architecture, etc.