Sales and Customer Services Executive - France

Based in Basingstoke, this is a permanent role offering a competitive basic salary plus bonus (available on application).

About the role

Our client, based in Basingstoke, is looking for a Service and Sales Executive to join their team and play a key role in delivering an exceptional customer experience while supporting the sales teams to achieve their targets. You’ll support customers in France, acting as a central point of contact for Area Sales Managers and their territories. Managing a mix of inbound and outbound activity, you’ll ensure queries are handled efficiently and opportunities to add value are maximised.

Working as part of a collaborative and high-performing team, you’ll build strong relationships internally and externally, developing a deep understanding of products, systems, and processes to support both service and sales success.

Responsibilities

• Provide day-to-day sales and service support to Area Sales Managers and customers in France
• Handle inbound calls and emails, identifying and resolving customer queries efficiently
• Take ownership of issues and aim for First Call Resolution wherever possible
• Support outbound sales and service activity alongside the field sales team
• Identify opportunities to upsell during customer interactions
• Deliver against individual sales targets set annually
• Accurately record and manage customer interactions within CRM systems
• Build and maintain strong customer relationships, ensuring a high level of satisfaction
• Collaborate with internal teams (e.g. Credit, Shipping, Operations) to resolve queries
• Develop knowledge of order processing, shipping, and wider business operations

Requirements

• Strong customer focus with a passion for delivering excellent service
• Understanding of how service and sales work together to achieve results
• Interest in the golf industry and product knowledge
• Previous experience in a customer service and/or inside sales role
• Fluent French language skills and mastery of the English language (essential)
• Strong communication skills with confidence on the phone and via email
• Ability to build relationships and work effectively with internal stakeholders
• Highly organised with the ability to manage multiple priorities
• Collaborative, team-focused mindset with excellent problem-solving skills and a proactive approach
• Experience using MS Office, CRM, and ERP systems (Oracle advantageous)

Benefits

This is a 2026 Sunday Times Best Places to Work employer where you can make an impact and have the space to grow.