Sales and Catering Manager

About the Role

The Sales and Catering Manager will build strong client relationships to drive group room and event revenue by generating leads, conducting site tours, and negotiating/contracting business. This position coordinates with F&B, Banquets, and operations to ensure seamless execution and guest satisfaction.

Responsibilities

• Sales and Client Relations
  • Partner with the Director of Sales (DOS) to achieve monthly sales and catering goals; maximize revenue with effective upselling.
  • Demonstrate professional, courteous, and ethical communication to build and sustain strong relationships with prospective and existing clients.
  • Conduct site visits, tours, and plan meetings for upcoming groups and potential clients.
  • Initiate, negotiate, and finalize contracts for room blocks and catered events, including terms for F&B pricing, meeting room rental, function space, guestrooms, and property services.
  • Confirm event specifications and preferences with the client through emails, phone calls, and in-person meetings.
  • Prepare and manage sales documents: contracts, Banquet Event Orders (BEOs), room diagrams, invoices, and folios.
  • Review sales documents and present group details in weekly BEO meetings to affected departments.
  • Coordinate deposits/payments, manage rooming lists, and oversee room inventory.
  • Maintain accurate files and post-event notes.
• Event Execution and Banquet Operations
  • Collaborate with the banquet captain on setup, breakdown, cleanup, and ensure equipment is returned to proper areas or suppliers.
  • Serve as the on-site contact for groups and events.
  • Oversee banquet service to ensure delivery aligns with contracts and BEOs; adapt to last-minute requests according to property policy.
  • Delegate tasks to banquet staff; maintain close communication with Food & Beverage.
  • Communicate client feedback, issues, and needs to the DOS.
  • Manage inventory and order/rent banquet supplies (e.g., furniture, linens, A/V equipment) within budget guidelines.
  • Maintain banquet equipment, supplies, and facilities in an organized, clean, and safe environment.
  • Participate in hiring, scheduling, training, coaching, and performance management of banquet staff as necessary.
• Cross-Functional and General
  • Act as a liaison between the Sales and Food & Beverage departments.
  • Champion a customer service-focused culture at every touchpoint with associates, guests, owners, and communities.
  • Adhere to proper dress code and maintain a professional appearance.
  • Follow company policies and procedures and communicate them to team members.
  • Participate in on- and off-site networking, community, and charity events.
  • Additional duties and responsibilities may be assigned.

Requirements

• Education and Experience
  • Bachelor’s degree in hospitality, business, marketing, or a related field preferred.
  • 3+ years of sales coordination or similar experience; wedding and group marketing experience preferred.
  • Proven success prospecting, negotiating, and closing group/catering business.
  • Experience creating proposals, contracts, BEOs, rooming lists, and timelines.
  • Cross-functional coordination with F&B, Banquets, and Operations to execute events.
• Skills and Abilities
  • Customer service mindset with effective upselling techniques and revenue optimization.
  • Proficiency with Microsoft Office/Google Workspace, sales/catering/CRM systems, and hotel PMS or the ability to learn.
  • Excellent communication (verbal and written), presentation, and negotiation skills; lead event walk-throughs and tastings.
  • Strong organizational skills with attention to detail.
  • Ability to manage time, competing priorities, and workload effectively.
  • Ability to work independently, collaboratively, and lead a team.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as business demands.
• Physical Demands and Work Environment
  • Frequent standing, walking, and moving between meeting rooms, banquet spaces, kitchen/BOH, and front office areas.
  • Occasional lifting, carrying, and setup/breakdown of event materials (linens, A/V, signage) typically up to 25–30 lbs.
  • Bending, reaching, and kneeling to arrange room setups and displays.
  • Regular use of computer, phone, and sales/catering software; ability to read BEOs, diagrams, and reports.
  • Fast-paced hospitality setting with shifting priorities and frequent interruptions on event days.
  • Professional, client-facing environment requiring polished communication and appearance.
  • Mix of front-of-house (lobby, function rooms) and back-of-house (banquet prep areas, kitchens) environments.
  • Exposure to typical hotel conditions: variable temperatures near entrances/kitchens, moderate noise levels during events.

Pay

$60,000.00 - $70,000.00 per year

Schedule

• In-person work.
• Flexible schedule, including nights, weekends, and holidays as business demands.