Sales and Artistry Coordinator - San Francisco & East Bay

About the role

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education, and artistry for a large multi-retailer territory. The role involves overseeing the day-to-day operations on counter, strategizing future needs, and executing with excellence in sales, brand engagement, merchandising, operations, training, and retail relationships.

Responsibilities

• Sales Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI's).
• Determine individual and team sales targets to meet and exceed plan.
• Communicate agreed targets and work with direct reports to identify and deliver sales objectives.
• Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement.
• Inspire and motivate CT door teams to drive sales via the "Tilbury Touch" when Sales & Artistry Coordinator is not in door.
• Participate in regional meetings, team conference calls, and regular touch bases to share best practices and create solutions to address business needs.
• Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
• Think creatively to ensure business growth year over year.
• Customer Service Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive brand awareness in door.
• Manage customer queries, using sound judgement and a goal of achieving positive outcomes.
• Collaborate with the Education team to provide continuous, relevant, and effective training and development.
• Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services, when appropriate.
• Proactively use the Retailer customer database for direct clientele opportunities in the air and on the ground.
• Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
• Lead by example through continuously improving and evolving personal artistry skills.
• Maintain a professional appearance and ensure the team aligns with the CT dress code including both makeup and attire.
• Team Development Proactively anticipate staffing and support needs for driving sales.
• Create a positive, cohesive, cooperative team culture in store.
• Facilitate high impact trainings that include key in-store Retailer trainings (e.g., Sephora Sales + Training visits / Nordstrom Stay and Play).
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings, and a collaborative leadership style.
• Recognize and celebrate great performance.
• Encourage completion of LMS courses and provide follow-up on retention checks.
• Attend and participate in Seasonal School and partner with Area Trainer on at counter follow-up plan.
• Assist Area Trainer with Start of a Dream/CMA new hire onboarding.
• Operations Implement door development plans and schedule support to address business growth needs.
• Ensure that the counter is 'customer ready' from open to close of business.
• Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales.
• Schedule to optimize coverage according to customer flow and business needs.
• Control store expenses (i.e., counter consumables) within budget guidelines.
• Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office.
• Maintain excellent counter hygiene standards.
• Maintain technology on counter, to include screens, iPad, and music.
• Raise operational and VM issues for resolution in a timely manner.
• Ensure the timely submission and accuracy of expenses, financial tracking of expenditures, and other company-owned asset forms.
• Accountable for completing all administrative assignments by their due date.
• Store and Retail Partner Relationships Establish and develop a cooperative and mutually respectful relationship with the entire store team.
• Maximize ROI by scheduling time in store during peak business hours, including weekends.
• Build relationships that are meaningful through strong communication, reliability, and partnership.
• Maintain the store standards and policies at all times.
• Proactively suggest win-win opportunities to drive sales within store.

Requirements

• 2+ years of Beauty industry experience.
• 2+ years of Beauty retail management.
• Intermediate skills in MS Office including MS Word, Excel, and Outlook.
• Excellent numerical and analytical skills.
• Strong communicator, both written and oral.
• Demonstrated ability in creating sales strategy and consistently achieving sales plan.
• Demonstrated success in developing winning teams.
• Strong strategic thinking and decision-making skills.