Sales Analyst

New Jersey Natural Gas (NJNG)

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Sales Analyst to join their dynamic team. NJNG is committed to fostering a workplace where employees can thrive, emphasizing community, flexibility, and growth.

About the Role

As a Sales Analyst, you will play a crucial role in driving customer acquisition, margin optimization, and customer satisfaction through strategic analytics and data-driven insights. Your work will support the new customer and sales organization, providing actionable analytics to inform decision-making and strategy.

Responsibilities

• Provide analytical and operational support to the sales new business function, enhancing productivity, efficiency, and customer experience.
• Design and evolve sales and marketing dashboards, reporting, and performance metrics to support agile decision making.
• Analyze customer behavior and market trends to identify growth opportunities and inform strategy.
• Manage sales commission reporting and validation, ensuring accuracy and transparency.
• Coordinate and manage the Employee Sales Lead Program, including performance tracking, reporting, and process improvements.
• Create, maintain, and enhance reporting across Sales Lead Tracking, customer information, and Work Order systems to improve pipeline visibility and operational transparency.
• Leverage advanced proficiency in Power BI to develop dashboards, automate reporting, and deliver actionable analytics.
• Partner with sales leadership to develop actionable analytics and reporting tools that enable sales staff to increase revenue, improve close rates, and accelerate customer additions.
• Manage and validate monthly sales commission reporting, ensuring accurate calculations, reconciliation, and timely submission to Payroll.
• Collaborate with Finance and Payroll to reconcile new customer additions, commission outputs, and related financial reporting.
• Prepare detailed reconciliation documentation and provide required sign-off to support financial accuracy, governance, and audit readiness.

Requirements

• Bachelor’s degree in a related field is preferred.
• At least four years’ experience in a sales operations or business analyst role is preferred.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong multitasking, time management, and problem-solving abilities.
• Experience analyzing and synthesizing large data sets in Excel to generate actionable insights.
• Experience developing and tracking performance metrics and reporting.
• Experience conducting analysis of affiliate company data to support business decisions.
• Experience identifying trends and developing projections to inform strategic planning.
• Experience designing and maintaining reporting dashboards for ongoing business visibility.