Sales Agent - ISD

About the role

The In Suite Dining Sales Agent provides exceptional service to Venetian Resort Hotel Casino guests in personal In Suite dining and amenity services. Duties are performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Responsibilities

• Answer phones according to Venetian standards using a defined script to greet guests and determine assistance.
• Take orders correctly, enter them into micros, and contact ISD for appropriate service.
• Keep driver’s license and all boards updated with arrivals, departures, and service needs.
• Respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas.
• Record all pertinent data into guest profiles as needed.
• Deliver and refresh all amenities.
• Must be regularly checked by supervisor to ensure proper handling of equipment and lifting techniques.
• Operate micros to standards to order food and beverages.
• Record closed checks to SOPs.
• Avoid self-injury and unsafe work methods while working in an appropriate non-hazardous manner.
• Provide a service or assistance to meet the needs of a guest, client, or customer.
• Work in a professional manner at all times, observing the Company’s standards, work requirements, and rules of conduct.

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Ability to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card, and any other certification or license as required by law or policy.
• Minimum 2 years of service experience in a first-class hotel, casino, restaurant, or related hospitality area.
• Advanced understanding of food and beverage products including wine and spirits knowledge.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Speak one additional language in addition to English.
• Excellent professional presentation and grooming.
• Thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients, and preparation.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Ability to understand guest’s service needs.
• Ability to work cohesively with other team members.
• Maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Ability to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.