Sales Advisor - Norwich

About the role

Whittard of Chelsea has been crafting extraordinary tea, coffee, and hot chocolate experiences since 1886. We’re looking for an enthusiastic Sales Advisor to join our store team. You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. Minimum availability of 2 days is required.

Responsibilities

• Deliver outstanding customer service with warmth and confidence, helping every visitor discover the perfect brew
• Proactively engage customers, offering tastings and personalised recommendations, even during the busiest periods
• Support the team by managing tills, replenishing stock, and keeping the store looking welcoming and organised
• Work collaboratively with colleagues to maintain smooth operations and a positive atmosphere
• Adapt quickly to changing priorities and busy trading times with a can-do attitude

Requirements

• Previous experience in a fast-paced retail or customer-facing role
• Excellent communication skills and a friendly, approachable style
• Confidence working under pressure while maintaining excellent service standards
• Flexibility to work a variety of shifts, including weekends and busy trading days

Benefits

• Up to 50% store discount
• Monthly product allowance
• Wellbeing support and family-friendly policies
• Opportunities to learn, develop, and connect with our wider Whittard community