Sales Advisor - Costa Mesa

About The Role

Maison Polène is seeking a dedicated and passionate individual to join our South Coast Plaza boutique team. This position is ideal for those with a minimum of 3 years' experience working with high-end, local, and international clientele in a luxury or leather goods retail setting.

Key Responsibilities

• Create the Polène Experience
• Proactively engage with customers to positively impact conversion rates
• Guide and assist clients throughout their entire purchasing journey
• Offer personalized and attentive experiences
• Master and communicate our services during and after each purchase
• Drive brand loyalty through strategic clienteling
• Cash Management & Operational Support
• Manage opening and closing procedures for registers
• Accurately process transactions
• Support CRM initiatives through client follow-up
• Contribute to daily boutique reporting
• Maintain the boutique’s presentation
• Boutique Opening & Closing
• Prepare the boutique before opening
• Activate lighting, equipment, and music
• Verify merchandising
• Restock bags and materials
• Complete end-of-day closing procedures
• Process telecollections
• Secure registers
• Send reports
• Deactivate lighting and equipment
• Adjust displays
• Organize materials
• Turn off music

What We're Looking For

• Minimum 3 years’ experience working with high-end, local and international clientele in a luxury or leather goods retail setting
• Deep appreciation for craftsmanship and leather goods, with a passion for sharing this expertise with clients
• Strong team player with a collaborative and positive spirit
• Personable, with excellent interpersonal skills and the initiative to cultivate meaningful client relationships
• Exceptional service orientation with rigor, proactivity, and meticulous attention to detail
• Autonomous, adaptable, and resilient—capable of thriving in a high-traffic boutique environment
• Fluency in English required; additional language proficiency is a plus
• Availability to work 40 hours per week, including weekends and peak retail periods

Compensation & Benefits

• Competitive hourly wage: $23–$27, plus bonus incentive
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them
• Dental & vision insurance with employer contributions
• 401(k) plan
• Monthly + quarterly performance bonuses
• Paid Time Off, including vacation and sick time
• Employee discount on our full range of leather goods and jewelry
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance
• Commuter benefits, for transit (pre-tax, where applicable)
• Opportunities for growth within our expanding U.S. retail network
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork