Sales Advisor

About the role

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry. TOTEME is looking for a Sales Advisor to join our new store at South Coast Plaza full time. In this role, you will act as a brand ambassador providing exceptional service and building lasting relationships with our clients. You will help drive the business in all areas, from client engagement and styling to operational excellence and brand building. You will report to the Store Manager.

Responsibilities

• Deliver an elevated and personalized customer experience aligned with TOTEME’s values.
• Build and nurture long-term relationships with clients through clienteling.
• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.
• Provide styling advice and ensure impeccable visual merchandising and store presentation.
• Actively contribute to daily store operations.
• Share insights and feedback with the team and management regarding customer needs, product requests and trends.
• Analyze and work towards Key Performance indicators (KPIs) and business goals.

Requirements

• Previous experience in a similar role within high-end retail or with a strong lifestyle brand.
• Confident in delivering outstanding customer service and building strong client relationships.
• Interest in fashion, styling, and storytelling with an understanding of luxury service.
• Fluent in English, both written and spoken.
• Genuinely curious about people and motivated to understand our client base.
• Passionate about delivering a luxury experience and exceeding client expectations.
• Driven and results-oriented with a proactive and positive mindset.
• Highly organized and structured with an eye for detail.

Pay

The salary for this role ranges between $25-$30 per hour USD before tax and will be set according to the applicant's profile, skills and previous experience.

Schedule

This is a full-time position based at TOTEME's new store at South Coast Plaza in Los Angeles, California, starting latest in mid October. Availability to work a flexible schedule, including evenings and weekends, is required.