Sales Advisor

About the role

Department: Sales & Marketing
Location: Chelsea, MI
Schedule: Exempt, min 40 hours per week | Monday-Friday 8am-5pm | May require some flexibility with events/expos

What You’ll Do

As a Sales Advisor, you will play an important role in helping prospective residents and families explore senior living options and feel supported throughout the decision-making process. In this role, you’ll respond to inquiries, provide community tours, build relationships with prospective residents and families, and support the admissions and move-in process from initial contact through placement.

Key Responsibilities

• Respond to prospective resident and family inquiries in a timely, professional, and welcoming manner
• Serve as an initial point of contact for sales-related questions, including availability, services, rates, move-in process, and general community information
• Schedule appointments, coordinate site visits, and provide community tours for prospective residents, families, and guests
• Build relationships with prospective residents and families to understand their needs, preferences, and timeline
• Share brochures, applications, and other information with individuals interested in the community
• Support proactive sales efforts through follow-up calls, outreach, CRM updates, and ongoing communication with prospects
• Aid residents and families during transitions by providing information on available living options and next steps
• Cover aspects of the admissions and move-in process for new residents
• Receive applications, collect required information, and assist with completion of admission paperwork
• Maintain accurate prospect, resident, and referral information in the CRM system
• Prepare and maintain daily, weekly, and other sales-related reports as directed
• Aid in planning and supporting special events, tours, and hospitality-related activities for prospective residents and guests
• Maintain organized files, records, work areas, and follow-up documentation
• Provide excellent customer service while representing the community in a positive and professional manner
• Collaborate with Sales, Marketing, Operations, Clinical, and other community team members to support a smooth experience for prospects and new residents

Skills, Knowledge and Expertise

• Bachelor’s degree from an accredited college or university required; a combination of related education and experience in sales and/or senior living may be considered
• Minimum of two years of experience working with older adults or the elderly population
• Previous experience in sales, admissions, senior living, healthcare, housing, hospitality, or a related field preferred
• Minimum of three years of experience in senior housing sales and admissions preferred
• Previous life lease sales experience preferred
• Strong communication and relationship-building skills with the ability to engage prospective residents and families
• Strong computer, CRM, and data entry skills
• Detail-oriented with the ability to manage follow-up, documentation, reporting, and multiple priorities
• Ability to lift and move objects weighing up to 35 pounds without assistance

Benefits

• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire
• Retail Savings Plan – Secure your future with employer contributions
• Daily Pay – Instantly transfer your daily earnings
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Mileage Reimbursement – Offered for work-related travel

Accessibility Support

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org

EEO Statement

Brio Living Services is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.