Sales Administrator

Essential Duties And Responsibilities

• Manage the customer onboarding process for new customers including credit applications, credit reference management, entering customer info into sales systems, account setup and related activities
• Respond to customer inquiries regarding products, services, pricing, availability, and general information
• Qualify inbound leads and route opportunities to the appropriate sales representative when necessary
• Conduct outbound prospecting activities to generate new customer opportunities and re-engage inactive customers
• Serve as the first point of contact for prospective and existing customers by phone, email, and online inquiries
• Follow up on quotes, open opportunities, and customer requests
• Build and maintain positive relationships with customers through professional and timely communication
• Collect, enter and maintain accurate customer, prospect, and sales activity information within the CRM system
• Process customer requests and coordinate with Sales and Operations
• Resolve customer concerns by coordinating with internal departments to ensure timely resolution
• Maintain customer files, contracts, pricing documentation, and sales records
• Identify opportunities to improve customer satisfaction and sales processes
• Perform other sales support and administrative duties as assigned

Qualifications

• Associate's degree or equivalent work experience preferred
• Two or more years of experience in customer service, inside sales, sales support, or business development
• Excellent customer service and relationship-building skills
• Strong verbal and written communication abilities
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Experience using CRM software preferred
• Strong organizational skills with the ability to manage multiple priorities
• Detail-oriented with excellent follow-through and problem-solving skills