Sales Administrator

Key Responsibilities

• Process customer orders via email and phone while ensuring accuracy and timeliness
• Support sales managers by maintaining accurate pricing and communicating updates to customers
• Review and validate sales orders and purchase orders for data accuracy
• Maintain strong customer relationships through consistent communication and follow-up
• Partner with logistics to ensure on-time deliveries and resolve any shipment issues
• Maintain and update sales records and documentation
• Communicate customer feedback internally to improve processes and service
• Cook with accounting on sales corrections, AR follow-ups, and invoice processing
• Provide support to plant personnel regarding schedule changes, rejections, and related updates
• Ensure customer contracts, specification sheets, and vendor warranties are properly filed and up to date
• Work with sales and QA teams to process quality alerts, claims, and product rejections
• Aid with international transactions and related documentation
• Support special projects and reporting as directed by Sales Operations leadership

Required Skills and Background

• Minimum 2+ years of experience in sales administration or a related field; customer service experience preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office 365 (Excel, Outlook, etc.)
• Detail-oriented with strong problem-solving abilities
• Self-motivated, proactive, and able to work independently
• Ability to collaborate effectively across all levels of the organization

Preferred Qualifications

• Bilingual capabilities
• Strong math and analytical skills
• Experience working in a fast-paced, cross-functional environment