Sales Administrator

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies. We specialize in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. Headquartered in Commerce, California, we have operations across the Americas, EMEA, and APAC. Named a Best Places to Work in Aviation in 2024, FDH Aero operates in 14 countries and employs over 1,500 best-in-industry professionals with over 650,000 square feet of inventory space.

About the Role

The Sales Administrator plays a key role in supporting the sales team by managing administrative tasks, coordinating sales activities, and providing exceptional customer service.

Responsibilities

• Receive and process customer orders accurately and efficiently
• Cook with various departments to ensure timely order fulfillment and delivery
• Maintain records of sales orders, invoices, and shipping documents
• Serve as the main point of contact for customer inquiries and requests
• Address customer concerns and resolve issues in a timely and professional manner
• Provide product information, pricing, and availability to customers as needed
• Maintain accurate and up-to-date customer and sales data in CRM software
• Generate reports on sales performance, trends, and forecasts for analysis
• Aid in analyzing sales data to identify opportunities for growth and improvement
• Assist in general administrative support to the sales team, including filing, scanning, and organizing documents
• Aid in preparing proposals, contracts, and other sales-related documents
• Perform other duties as assigned

Qualifications & Skills

• Associate’s degree or equivalent from two-year college or technical school
• 2-3 years of sales experience
• Experience with Quantum is helpful
• Ability to read and interpret general business periodicals, technical procedures or government regulations
• Ability to write reports, business correspondence, and procedures
• Strong problem-solving and analytical thinking abilities, with a keen attention to detail
• Ability to work collaboratively across cross-functional teams and manage multiple priorities in a fast-paced environment
• Skilled in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Knowledge in company basic ERP and internet browsing

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required
• ITAR requirement 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

What You Bring

• U.S. person status under the ITAR and the EAR
• Competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs
• Training, mentorship, and career development to empower employees to reach their full potential

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (FSA)
• 401k matching
• Wellness programs

Skills

• Microsoft Office (Excel, PowerPoint, Word, etc.)

Qualifications

• Associate’s degree or equivalent from two-year college or technical school
• 2-3 years of sales experience
• Experience with Quantum is helpful
• Ability to read and interpret general business periodicals, technical procedures or government regulations
• Ability to write reports, business correspondence, and procedures
• Strong problem-solving and analytical thinking abilities, with a keen attention to detail
• Ability to work collaboratively across cross-functional teams and manage multiple priorities in a fast-paced environment
• Skilled in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Knowledge in company basic ERP and internet browsing

Equal Opportunity Employer

We are committed to a diverse and inclusive workplace and welcome applications from all qualified individuals.