Sales Administrator

Responsibilities

• Cook up coordination between the client, production, and suppliers for the timely delivery of equipment.
• Follow up on all orders, keeping all parties informed.
• Record orders and confirm all billing, dispatch, and special instruction details with the client.
• Request and record the purchase order.
• Send the order confirmation.
• Send the link to download the equipment manual.
• For clients without established credit, send the invoice, request the deposit, and inform production.
• Request equipment from the workshop or suppliers through the purchasing department.
• Cook up with the inventory manager for proper recording in the customer order control.
• Keep the client informed about the order's progress.
• Keep production or suppliers informed about pending equipment and committed delivery dates.
• Cook up with the relevant departments for the client's special instructions (stickers, requested options, export inspections, import records, washing certificates, etc.).
• For clients without established credit, request the balance and withhold dispatch until payment is received.
• Cook up with the billing department for invoice preparation (for clients with credit).
• Cook up with the local or export transporter for equipment dispatch.
• Send the invoice with all shipping documents to the client and confirm its receipt and proper filing.
• Remind the client of the payment term before its expiration.
• Follow up on payment until it is received.
• Confirm with the client and end-user that everything has been received according to their expectations.

Requirements

• Proven experience in a sales administration or similar role.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Proficiency in MS Office and Excel.
• Educated and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Familiarity with sales processes and order fulfillment.

Education and Experience

• A high school diploma or equivalent.
• A bachelor's degree preferred.
• Previous experience in sales administration or a related field is a plus.
• Advanced proficiency in Microsoft Excel.