Sales Administrative Assistant | Full-Time

About the role

The Omni Orlando Resort at ChampionsGate is a four-diamond resort located near 36 championship golf holes and 15 acres of recreation. Associates here enjoy a dynamic work environment with comprehensive training and a commitment to exceptional service.

Responsibilities

• Schedules and prioritizes workload to meet deadlines of all managers.
• Type and distribute all correspondence, including letters, emails, proposals, contracts, site alerts, etc., for assigned managers.
• Maintain account files and ensure all information is included in the file, such as post-convention reports, letters, transactions, all account information, schedules, and events.
• Check own mailbox in the morning and afternoon.
• Answer calls to the sales office by third ring.
• Ensure all managers receive messages in a timely manner, including name, phone, group or company name, number of callers, date, and time call received.
• Enter group site information in Canva, Outlook, and Delphi, relaying information to all departments.
• Enter work orders in Omni Service Desk as directed by managers.
• Absorb and distribute materials and mail packages to clients as necessary.
• Take detailed inquiry leads and submit to appropriate manager based on peak nights and rotation.
• Input amenities into Opera for VIP clients and process paperwork (amenity card, receipt signature from Room Service).
• Process outgoing mail/gifts as directed by managers.
• Cover own department phone during lunch.
• Take notes to relay to team at department meetings and company required meetings as directed.

Qualifications

• Must be able to work alone and with others.
• Must have good communication skills.
• Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Canva, Excel).
• Previous knowledge of Delphi and Opera preferred.
• Previous hotel experience preferred.
• Must have good organizational skills.