Sales Administration Support

Responsibilities

• Communication with customers daily, anticipating customers’ needs and meeting their expectations as well as identifying and elevating issues rapidly.
• Collaborate and establish strong working relationships with all internal departments to address customer needs and identify opportunities.
• Provide assistance to Sales Directors, National Account Managers and Account Managers by producing presentations, letters, memos, reports, spreadsheets, and general administration for the Sales Department, including but not limited to:
• Respond to all customer requests, inquiries, and feedback in a relevant and timely manner, independently and in coordination with the Sales Rep(s).
• In some cases, serve as the primary internal contact for key customers and distributors.
• Provide product and process information along with marketing materials to aid in selling.
• Create and submit item set-up sheets for new product presentation and manage accordingly any changes on authorized list, prices, UPC, pack/size, etc. within the customer’s system.
• Provide product, promotion, and pricing information; selecting appropriate information; forwarding information; answering questions.
• Manage projects to fulfill customer requests by utilizing established processes.
• Recommend changes and updates, and document them accordingly, to maintain the highest level of support to customers.
• Document customer activity utilizing CRM (Microsoft Dynamics)

Qualifications

• 3+ years of experience in related field – experience in customer management or sales administration preferred.
• Ability to work independently but also collaborate and work well within cross-functional teams.
• Outstanding written, verbal, organizational and interpersonal communication skills.
• Ability to effectively address day-to-day operational issues while staying focused on long-term objectives.
• Strong critical thinking, problem solving and time management skills with proven decision-making skills.
• Ability to handle multiple projects at one time – very detail oriented.
• Computer proficiency and experience in various programs including Word, Excel, PowerPoint, Teams and Outlook as well as Web Query.
• CRM (Microsoft Dynamics) experience a plus.
• DOS-based/P8 system experience a plus.

Physical and Mental Demands

• Frequent interpretation of data, making decisions, organizing, problem solving, and time management.
• Mental Demands consist of frequently interpreting data, making decisions, organizing, problem solving, and time management.

Work Environment

• Hybrid role. Requires one day per week onsite and additional days as needed.
• Onsite work is performed in an office environment.
• The noise level in the work environment is usually moderate.