Sales Activation Representative (Outreach)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

As a Sales Activation Representative (Outreach) at Spectrum, you will connect with customers to activate services and introduce them to new offerings, ensuring their experience is smooth and rewarding. Your ability to guide and support customers will directly shape their relationship with Spectrum.

Responsibilities

• Initiate and complete device activations while communicating product features and ensuring a positive customer experience using inbound and outbound dialing systems
• Guide customers through the activation process for mobile and internet services utilizing Spectrum’s tools and applications
• Upsell additional products and services to existing customers by identifying opportunities and presenting tailored solutions
• Stay up to date and knowledgeable about all current Spectrum products and services
• Facilitate escalations to leadership for prompt support and resolution
• Troubleshoot activation errors, carrier issues, and device setup concerns efficiently
• Meet daily targets and key performance indicators for calls and product activations
• Assist and instruct customers through various communication channels
• Document and share best practices within the team

Working Conditions

• Office environment
• Flexible work schedule

Requirements

• High School Diploma or equivalent
• 2+ years of customer service or sales experience

Skills

• Ability to read, write, speak, and understand English
• Ability to prioritize, organize, and multitask effectively
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch, and effectively close sales
• Ability to use personal computer & multiple software applications
• Ability to work independently and in a group environment
• Ability to effectively address/resolve customer complaints and issues
• Ability to work while seated for prolonged periods of time, taking/dialing back-to-back calls
• Knowledge of office procedures and Company policies
• Knowledge of service troubleshooting

Preferred Qualifications

• Ability to maintain confidentiality
• Ability to solve problems while working under pressure
• Knowledge of the cable/telephony industry - products and services
• Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
• Knowledge of Residential product information, packaging, pricing, and current offers

Pay

Competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year.

Benefits

• Free and discounted Spectrum services like internet, TV, and mobile
• Comprehensive pay and benefits package that supports all aspects of well-being at every stage of life