Sales Account Manager - CPG Wine & Spirits Goods

About the role

The Account Manager will work independently with independent liquor, beer, and wine stores throughout the US, understanding each customer’s unique needs and driving strong sales of True Brands’ products. Reporting to the Sales Channel Director, this role collaborates with other Account Managers, Customer Service, Accounts Receivable, and Marketing teams.

Responsibilities

• Team Huddles with Channel Director
• Outbound / Inbound calls and emails
• Order entry and processing (email, phone and web)
• RMA resolution (returns, damages, replacements, credits)
• Document requests (Invoices, Sales Order, Credit Memos etc.)
• Customer database review and outreach scheduling
• Assistance as needed with general inbound phones and customer service
• Develop and maintain strong relationships with existing and new customers in the channel
• Meet and exceed monthly, quarterly, and annual sales & revenue targets
• Act as a brand ambassador for True Brands, ensuring that customers are aware of our brand and product offerings
• Manage and maintain accurate customer records in our CRM system

Requirements

• Self-motivated, fast-learning, highly organized
• Loves to speak to customers on the phone
• Interest in and desire to effectively help retailers grow their business
• Comfortably engage and interact with customers on the phone and via email
• Provide superior customer service, to every customer, equally

Qualifications

• Excellent verbal and written communication
• Critical thinking and timely problem-solving
• Strong research abilities (gathering intel on existing and prospective customers)
• Strong ability to increase customer sales and retention and meet goals
• Ability to effectively organize and manage multiple tasks simultaneously
• Maintain and update existing customer database, lead and prospect lists
• Create and send compelling and appropriate messaging and outreach
• Evaluate retailer needs and provide appropriate product recommendations

Skills

• Strong research abilities (gathering intel on existing and prospective customers)
• Strong ability to increase customer sales and retention and meet goals
• Ability to effectively organize and manage multiple tasks simultaneously
• Maintain and update existing customer database, lead and prospect lists
• Create and send compelling and appropriate messaging and outreach
• Evaluate retailer needs and provide appropriate product recommendations
• Comfortably engage and interact with customers on the phone and via email
• Provide superior customer service, to every customer, equally
• Act as a brand ambassador for True Brands, ensuring that customers are aware of our brand and product offerings

Benefits

• Base Salary: $45,000 - $50,000
• Unlimited earning potential with uncapped commissions
• 40% employee discount
• Health, Dental, Vision, and Life Insurance
• 401k with employer match
• Gym benefits
• Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans
• FSA General Purpose Healthcare and Dependent care
• Paid training
• Growth and development opportunities
• Excellent work/life balance
• Accrue 15+ days of PTO per year
• 9 Paid Holidays per year
• Monthly sales contests for additional commissions
• Company events
• Quarterly Sales Team events

Pay

$45,000 - $50,000 base salary with unlimited earning potential through commissions

Schedule

Full-time in-person role working from our brand new sales office in Greenfield, Indiana