Sales Account Manager

Position Overview

The Solomon's Minds network is seeking a highly motivated, relationship-driven, and organized Sales Account Manager to support business growth, customer engagement, and operational coordination across multiple affiliated companies and service lines. This fully in-person role combines business development, sales, customer relationship management, and service coordination responsibilities.

Key Responsibilities

• Identify, prospect, and generate new leads across multiple industries and customer types
• Conduct discovery conversations to understand customer needs and recommend appropriate solutions across the network
• Prepare and present proposals, estimates, presentations, and service recommendations aligned with client goals
• Support lead conversion through consistent follow-up communication via phone, email, messaging, and CRM workflows
• Identify opportunities to bundle, upsell, or cross-sell services across affiliated companies
• Aid in developing outreach campaigns, referral strategies, and relationship-based business development initiatives
• Serve as a primary point of contact for prospective and existing clients
• Build and maintain long-term customer relationships to encourage repeat business, renewals, referrals, and client retention
• Maintain proactive communication with customers regarding service updates, scheduling, estimates, project progression, and follow-up needs
• Respond to customer inquiries, concerns, and requests in a timely, professional, and solutions-oriented manner
• Conduct post-service follow-ups to ensure customer satisfaction and identify additional service opportunities
• Help maintain high-quality customer experiences that reflect company professionalism and service standards
• Manage inbound calls, online inquiries, emails, and customer requests across multiple service categories
• Gather and organize customer information, project details, scheduling preferences, and service requirements
• Cook up communication between customers and internal teams or onsite service providers
• Assist with appointment scheduling, estimate coordination, route updates, and operational communication
• Ensure accurate documentation and tracking of customer interactions, service notes, and pipeline progression within CRM systems
• Support cross-company sales and service support
• Support and promote services across the Solomon's Minds network
• Coordinate customer transitions between departments or affiliated companies
• Support customer upgrades, renewals, and expanded service packages
• Identify strategic partnership and referral opportunities
• Professionally address customer concerns, complaints, or service issues
• Aid in de-escalating situations while maintaining a positive customer experience
• Collaborate with internal teams to resolve operational or scheduling issues efficiently
• Identify recurring customer concerns and communicate improvement recommendations to leadership
• Maintain organized customer records, sales activity, pipeline updates, and communication logs within CRM systems
• Track lead progression, conversion activity, and customer engagement metrics
• Support workflow improvement initiatives related to customer communication, scheduling efficiency, and sales operations
• Provide feedback regarding market trends, customer needs, pricing considerations, and competitive positioning
• Other duties as assigned

Qualifications

• 2-5+ years of experience in sales, business development, customer success, account management, customer service, or related roles
• Strong verbal and written communication skills
• Ability to build relationships and communicate effectively with diverse customer types
• Comfortable balancing sales responsibilities with customer support and operational coordination
• Strong organizational skills and ability to manage multiple workflows simultaneously
• Self-motivated, adaptable, and comfortable working in a fast-paced, growing environment
• Experience using CRM systems, scheduling tools, Microsoft Office/Google Workspace, or related software

Preferred Qualifications

• Associate degree or higher
• Experience in consulting, technology services, real estate, hospitality, home services, or construction-related industries
• Experience supporting both B2B and B2C customers
• Proven ability to meet or exceed sales or customer retention goals
• Familiarity with proposal development, estimates, or service coordination workflows

Key Competencies

• Relationship building and customer trust development
• Consultative sales and solution-based communication
• Strategic thinking and adaptability across industries
• Customer service excellence and professionalism
• Organization and multitasking abilities
• Conflict resolution and problem-solving
• Initiative, ownership, and accountability
• Cross-functional communication and coordination