Sales Account Manager

Responsibilities

• Provide service to customers requesting quotes, product information, shipping information, general company information, etc.
• Prospect for new business supported by leads from shows, internet, marketing campaigns, and other sources.
• Follow up on all quotes, sample requests, and order related inquiries.
• Communicate market and customer information internally.
• Develop pricing for all quotes utilizing pricing tools provided.
• Order entry into current ERP software system.
• Process RMAs for rejected product.
• Collaborate with engineering and production teams to ensure all customer needs are accomplished.
• Liaison between the customer, administration, production, and management.
• Answer a large volume of calls and emails from customers.
• Other duties as required to support sales department and operations of the Company.

Knowledge, Skills & Abilities

• Superb customer service and relationship skills.
• Positive, team-oriented, supportive attitude.
• Ability to work in a demanding environment on multiple tasks simultaneously.
• Excellent written and verbal communication skills are necessary.
• Excellent computer skills including MS Office and database applications.
• Understanding of order entry to production procedures.
• Must be meticulous.
• College education preferred.
• Millwork or building materials experience.